I would like to share an experience I had last week at the Suzuki showroom/workshop near Akbar Road in Karachi. I took my GS150 in for an oil change and tune up. I was surprised by the attitude and long waiting time quoted. I was told to come back after the 14th of March, as they were 'fully booked'. What is a customer supposed to do? I was then forced to have the oil changed by a roadside mechanic. The next shock was to find out that the spark plug on this bike is just not available at any ordinary spare part shop; one has to go to Aurangzeb market in the busiest most crowded part of Karachi for it. I returned to the showroom which of course, was 'out of stock'. The fact that I was visiting from Islamabad and didnt know my way around didnt seem to make them the least sympathetic to my predicament. Why are perfectly good products let down by incompetent unhelpful and plain downright useless staff? No wonder Honda is king here. You can get any part, any time, anywhere in this country. I would steer clear of buying the Suzuki till they get their Customer Service and parts inventory organised.
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