I have done shpoing from this site couple of times but never got that kind of problem. My suggestion is ,there is a live chat option on the site ,use it and make your complant. At times its owner also operate it and he is a good person. Once i ordered a jacket, although it arrived with the size i ordered bit it was small for me. I contacted there help line , even write a mail but its staff is a bunch of idiots. Than i contacted on live chat and my problem not only solved but he also offer me a same woth of credit voucher which i refuse to take.