AOA.
Today I went to Honda Falcon Sialkot and I am very much disappointed from their customer dealing and quality of work.
My friend bought a 07 eagle eye civic.on his way to sialkot the car broke down near Wazerabad.we towed the car to honda falcon it was around 9 pm.they took the car from us and didn't gave any kind of slip or etc and asked to come tomrow.the next day my friend and his cousin went their.the tech said that they need time for checking.my friend gave them the car and the name/sig. etc they took was of my friends cousin after a day they called him and told him that k SIr gari ka bht kam honey wala hai.he said ok jo kam hai ker dein regarding the starting/missing problem only. after all that my friend went back to UK.
they said ECU needs to be changed..I managed the ecu but it was of japanese model the tech at HONDA FALCON SIALKOT told me that car will run fine but only it will show engine check light as this JDM model have 2 more sensors which are not in PKDM model.
Today me and my friends cousin(who actualy handed over the car and signed the papers & gave them his ID card copy as well) went to colect the car,first of all i gave them the ecu they said ye nai lage ga i said to recheck it & the reply was same ye nai lage ga i called the guy from which bought the ecu and blamed him suddenly the tech said nai nai sir ye isi ka hai lag jae ga,after that the main problem they were causing that they were not handing over the car to us.the said u need to get a stamp paper(dont know why,as the person who handed over the car was their) then we will give you the keys.we went all the way from their to courts to get stamp paper and after handing stamp paper.(they also took my ID card copy as well) they start calling their GM and other senior staff to ask wether they should hand over the car or not.it was like we are getting a theft recovered car from police station and most important thing they changed the engine oil,ATF,spark plugs,oil filter,air filter without telling us and when i asked why you have done this they said sir engine oil or gear oil ki waja sae gari kafi missing kr rahe the. Waoo..they made a bill of 16000 for all this and diagnosting the car.
the car was overheating,the stupid tech at HONDA FALCON SIALKOT said sir temp gyage khrab hai or hamre pass nae hai again we have to go and find it out after replacing they said you are ready to go and when i reached jhelum car temp needle was at HOT. i took the car to my elec he said k japanese ecu par auto fan nai chlta.and temporarily make the fan direct. and engine was saved from over heating.
I just wanted to ask that what is all this,after akheer khawari,huge bill of work which we didn't told them to do car is still their..
i have got the copy of stamp paper,should i send it to their head office/. is their any kind of rule that you should provide stamp paper on colecting the car?and what should one do if they change engine oil etc on their own without asking the customer.
the car was ready at around 3pm and the gave us the car at 6pm in all this time they were making calls and investigating us.
please be careful .only because of them the engine was going to be F@*%d if i didint noticed that the fan is not running and if you go their you will have to give stamp paper for receiving the car and you will be investigated like you are a thief.I cant still understand that what engine oil and ATF have to do with missing issue.and why they took stamp paper from us and ivestigated us like inteligence officers.!!