Dear Friends;
I sent the low mileage problem of GD to the OEM of the bike i.e. "Haojue China" and they did forward my mail to Japan and Suzuki Japan asked to Suzuki Pakistan. Their local sales manager made a contact with me, checked my bike and made some adjustments with corroborator petrol screw and did some other tunning related jobs. Now mileage of my bike has increased a little bit i.e. before 45km/l and after adjustment 49km/l. More discussion is going on and i will update the discussion when will receive any answer.
Following is the discussion;
[HR][/HR]
From: ABC
Sent: Saturday, October 04, 2014 9:57 AM
To: 'customercentre'
Cc: 'Farooq Adil';
Subject: RE: Problems facing the owners of Suzuki GD-110 HU
Dear Concern;
You people must get control on the problems in GD ASAP especially low mileage issue in order to increase its sale. When people look my bike, they do appreciate but when they come to know its low mileage, there comment is that they can not afford it. I know some persons that they want to sale out there GD after its riding experience but its resale value is nothing because of problems.
The common problems in this bike are as following;
- Low mileage only 45km/l @ 60-70km/h speed while sprinter gives almost 60km/l at this speed.
- Top speed is only 95km/h while sprinter reaches up to 110km/h.
- There should be ?mats? installed at the end of front and rear mudguards in order to prevent from slashing of water.
- The kick lever hits with force with foot rest when have a kick to start the bike.
- Its ground clearance is very low. When there are two persons on the bike, bike touches with speed breaker during passing it.
- There are no locks of side cover; they can be easily theft.
- Its side mirrors vibrate after 50km/h speed (though they are fully tight) which create hurdle to see the vehicles behind the bike.
I would suggest that you people should work on these issues and then introduce an ?upgrade? for this bike to increase its performance.
ABC
[HR][/HR]
From: customercentre [mailto:customercentre@paksuzuki.com.pk]
Sent: Friday, October 03, 2014 8:21 AM
To: ABC
Subject: RE: Problems facing the owners of Suzuki GD-110 HU
This refers to your email regarding the complaint. We thank you for bringing your concern to our knowledge and regret the problem faced by you.
In this respect we forwarded your complaint details to concerned for further proceeding.
However, we sincerely apologies for the inconvenienced you may have experienced, and thank you for showing your patience in this regard.
Thank you,
Customer Relations Centre
Pak Suzuki Motor Co. Ltd., Karachi.
UAN: 021-111-SUZUKI (111-789-854)
SMS: 0336-PSUZUKI (0336-7789854)
Email: customercentre@paksuzuki.com.pk
Website: www.paksuzuki.com.pk
From: ABC
Sent: Wednesday, 1 October, 2014 12:31 PM
To: Farooq Adil
Cc: customercentre
Subject: RE: Problems facing the owners of Suzuki GD-110 HU
Dear Farooq sb;
I had reported following two major issues to Suzuki;
- Unexpected very Low mileage problem i.e. 45kmt.
- Top speed doesn?t cross over 95KM/h which is < Suzuki Sprinter which reaches up to 110KM/h.
As I met with you at Suzuki B.J and you made some adjustments, the results are as following;
- Before adjustments, I was getting the mileage around 45KMt while running the bike up to 60km/h and some time up to 75km/h but now mileage has improved and I got the mileage 49km/lit with same riding style though I was expecting the good mileage up to 60km/lit like Suzuki Sprinter.
- The top speed is the same i.e. bike doesn?t cross over 95km/h.
[HR][/HR]
From: ABC
Sent: Friday, September 12, 2014 3:48 PM
To: Farooq Adil
Cc: ABC
Subject: Re: FW: FW: Problems facing the owners of Suzuki GD-110 HU
Dear Farooq sb;
It was very nice to met you at Suzuki B.J today and thanks that you had thoroughly inspected my bike and did necessarilly settings. As I informed you, I am going out of city for about 10-15days. So results will be verified latter on. I shall reply to you with results hopefully at the end of this month.
On Friday, September 12, 2014, Farooq Adil <Farooq.Adil@paksuzuki.com.pk> wrote:
Dear Sir
E-mail for your further action
Thanks
Farooq Adil
From: customercentre
Sent: Friday, September 12, 2014 7:58 AM
To: Farooq Adil
Cc: Aamir Shahzad
Subject: FW: FW: Problems facing the owners of Suzuki GD-110 HU
Dear Farooq San,
Soft Reminder
Regards,
CRC
From: ABC
Sent: Wednesday, 10 September, 2014 11:08 AM
To: customercentre
Subject: RE: FW: Problems facing the owners of Suzuki GD-110 HU
I have talked with Mr. Farooq and we shall have a meeting on coming Friday.
ABC
From: customercentre [mailto:customercentre@paksuzuki.com.pk]
Sent: Monday, September 08, 2014 2:55 PM
To: ABC
Subject: FW: FW: Problems facing the owners of Suzuki GD-110 HU
Dear Sir,
This refers to our telecom and your email to Suzuki Motor Corporation, received on said office Sep 08, 2014 regarding subject matter.
We thank you for bringing your concern to our knowledge and regret the problem faced by you.
We have forwarded your complaint details to Area Office Lahore. Our team, (contact # 042-35775456) will look after the issue and will thoroughly inspect your vehicle for corrective measures accordingly.
As you are our valued customer, we once again thank you for writing to us and letting us know your problem.
Moreover, please feel free to contact us whenever you think we can be of any assistance. We shall be more than delighted to hear from you!
Regards,
> Customer Relations Centre
> Pak Suzuki Motor Co. Ltd., Karachi.
> UAN: 021-111-SUZUKI (111-789-854)
> SMS: 0336-PSUZUKI (0336-7789854)
> Email: customercentre@paksuzuki.com.pk
> Website: Pak Suzuki Motor Co. Ltd.
From:ABC
Sent: Monday, July 28, 2014 11:24 AM
To: 'export@haojue.com'
Subject: Problems facing the owners of Suzuki GD-110 HU
Dear Haojue team;
I am ........ from Pakistan. I purchased new Suzuki GD110 in March-14 (image attached). This is no doubt that this bike is one of the best bike ever seen in Pakistan because of its very nice features. As Suzuki Pakistan has been importing this bike from ?Haojue China?, so I want to discuss with you people some problems which we GD owners have been facing and Suzuki Pakistan has no solution about these problems.
First of all, its mileage is very poor. I had Suzuki Sprinter 110CC before GD and the mileage of my sprinter was 58km/h+ while I driven it very very hard. If I driven the Sprinter at 60km/h, the mileage I got 70km/h. But for GD, if I drive it at 60km/h, its mileage is 53km/h but if I drive it hard as I driven Sprinter, the mileage drops at 38-40km/h. This very poor mileage which has made this bike unpopular and the owners want to sale it out just after 3-4months.
Second thing, its top speed. The designed speed of my old Suzuki Sprinter was 140 and it reaches at 100km/h very easily and it top speed was 110KM/h but for GD, it hardly reaches to 95KM/h.
We GD users are not happy for above problems and me too wants to sale it out but no one is there to buy it because it has become popular as ?Petrol Drinker?. Once a person purchases the GD, he then tells hundreds of people that please don?t buy this bike because of above mentioned two problems especially Mileage issue. There is no solution in Suzuki Pakistan?s hands which inspired me to make contact with you. Do you please help us how to resolve these issues?
ABC