This month I got change to deal with two ETO officers ie ETO, Islamabad & ETO Rawalpindi.
I was surprised to see that there is a big difference between these two ETOs.
Difference is of environment, working, procedure etc.
In ETO, Islamabad, no discipline there, no proper queues. Agents are wandering there. Process is very complex ie struggle to go to three crowded windows atleast. My vehicle was transferred by ETO office, Islamabad in Urdu language and the writing was very poor even hard to understand.
Thats why I get my bike registered in Rawalpindi this week. There was a huge difference between these two ETO Offices.
There is a special air-conditioned hall for the purpose with the sitting capacity of 50-60 persons. Big LCD TV is placed there with news channel ON. Computerized token is issued first. Then you have to wait for your turn. When your number blinks, you go and submit documents & fee there. It is a one window operation. Within 5 minutes you will get receipt. All the process is done without any hassle. And the papers of vehicle is delivered via TCS within five days.
ETO Islamabad office should be a role model for others but sorry to say that it is the worst. I don?t why Islamabad is way back in this matter. Its shame??????
Here is the pic taken by me. If you have visited ETO, Islamabad then you can compare the environment and working.