So I Took My 2015, 1300 KMS Driven Suzuki Mehran For Its First Service

Mehran First Service Update

 

Before we get started, let me make it clear, the car is a company car, and not owned by my family. So there’s no reason for you to go mad and utter stuff like, “Mehran logay to aisay hi hoga“; “Why would you even buy a Mehran!“; “Pak Suzuki ko keeray parein..“. No, let’s not do that to even those who bought it and rather talk about the consumer experience.

With that out of the way, the first service of Suzuki Mehran 2015 was due as it crossed into 1300 kilometers, but from Day 1, following items were not working on the zero-meter Mehran:

1. Hatch lock: Yes, it mostly didn’t work since new but some times, it did too so I didn’t even bother to check whether it is locked or not.

2. Self-cancelling indicators: I inquired from the service specialist whether Mehran came equipped with them or not, well they did and they weren’t just working from day one. There were hints that the mechanism was simply not fitted together as the indicators flickered.

3. Fuel tank gauge: We filled up to 500 rupees worth of petrol for the drive from the dealership in Saddar, Karachi, to office and to home, which amounts to 30 kms of drive in total and the fuel gauge showed empty as we parked the car in home. Normally, Mehran does have a good mileage, not the mileage which modern small cars have but it’s good. So either something was wrong with the car or the gauge wasn’t working and it was the latter, thankfully. I disclosed the entire experience with the service rep while handing the car over who with his paan ki peek colored teeth was like, “Koi masla nahi hay, bus screw dheela hogaya hoga, woh hojayega tight“.

4. The service representative felt radiator fan was “direct”, though it did not to me, but anyways, I entrusted the car to him and left.

And amazingly, I turned out to be the lucky one.

I handed the car over around 10.45 AM  and I was told that I should expect to receive it around 4-5 PM and I pleaded to the service rep to try and give it to me soon, or at least give me a call when it’s done! I called up to inquire about its status and it turned out that the car was ready well before 4 PM.

Mehran first service, car delivery update:

1. Indicators self-cancel now.

2. I have grease on my hands because mechanics didn’t clean the car after working on the car. Even though the car was serviced very well.

3. Hatch lock fixed.

4. Fuel gauge fixed.

5. Clutch was making some noises, so they adjusted that as well. And I got to know that the new Mehran’s clutch faces failure within the few couple of thousand kilometers. No such experience for me yet thankfully.

6. There was no one to deliver the car to me, or tell me what has been done in the first service update and after standing beside the car for a while, a technician who worked on the car came forward and generously explained that all the errors have been fixed. Then the service rep came and to whom I asked what did you do as part of the first service and I guess he was just a busy man so I left.

7. However, this is Suzuki, everything can’t be right. It just can’t be right. I just noticed after coming on a long stretch of road that the steering is out of alignment.

I try hard not to make it sound like I am against Suzuki or something, but frankly, Suzuki doesn’t try either….

Baber K. Khan

An auto enthusiast trying to bring car media mainstream.

  • shahid

    You look like choosni

  • Atif

    From day 1, these cars have various manufacturing defects in them. Quality has gone down a lot since the passage of time.

    It’s being made in the country for over 25 years (since 1988) yet the only change we have witnessed is reduction in quality. This car was pulled out of Japanese and European markets in 1988 yet it is still being sold in Pakistan. If you remember old Mehran models had side air conditioning blowers which had been removed.

    Honestly, this car has caused technological stagnation of the whole industry yet the government of Pakistan and Engineering Development Board consistently praises Paksuzuki for production of modern quality vehicles (I mean seriously … :/ )

    Funny part, whenever Paksuzuki officials are questioned about quality and safety they don’t even have an answer and try to change the subject. PakSuzuki General Manager Marketing Azam Mirza in a response to a media’s question about lack of airbags in Suzuki vehicles in front of other people avoided the question altogether and responded “we provide seat belts”. (during launch of wagonr)

    I feel this company is only in Pakistan for exploitation and violation of consumer rights. Their sole purpose is to send as much profits back to Japan without investing anything in Pakistan. Their profits have increased tremendously this year.

    They have played a major role in promoting anti-consumer practices in the auto industry. Now Honda Atlas has taken influence from them and is not interested in releasing new model of city as well. The way things are going consumer will have to suffer more while Paksuzuki will rejoice.

    The only hope is if some honest and non-corrupt policy makers are put in charge of the auto policy.

  • Awes Ahmed Khan

    bohat alaa bhai jaan …. mujhe lagta hai aap jin logoun ko takhleeq kartay houngay unhain choosni jaisa nahin banatay houngay, kyun sahi kaha na ?

  • Mansoor Qazi

    I am not surprised at all with what you have mentioned about suzuki but I don’t understand people’s preferences and choices. No doubt , we have these morons ruling our country and making policies to favor their pockets.

  • Guest

    Can leave him or her alone.
    Some people always find ways to bash others, specially on physical appearance.
    They must learn that physical appearance is nothing, it is the heart which should be good.

  • Omar Anis

    Your positive, mature and factual reporting was a pleasure to read. Indeed Suzuki service Centre visit is an unsatisfying experience, indifferent service reps and casual mechanics reflects a poorly organized setup. My experience in islamabad aabpara and I -10 workshops left me frustrated too.

  • asad

    I guess every employee of suzuki will read this article.. so SHAME ON YOU PEOPLE for producing mehran. Daku log

  • Atif

    i know but these guys don’t care about consumers. They are the government of Pakistan’s extra protected Japanese baby. Their only purpose is to pump large amounts of money into Japanese economy by selling 1980’s era vehicles obsolete vehicles without any safety features. Profits are sent back to their parent company in Japan.

    Paksuzuki has always protested against model replacements, emission standards, safety standards, and new assemblers. I seriously hate this company. Once even a Paksuzuki affiliated person admitted to me that quality of vehicles is going down with time no doubt.

    Paksuzuki is against consumer interests.

  • Awes Ahmed Khan

    Brother it was a reply to an idiot who had something bad ….

  • Awes Ahmed Khan A S S Hole

    Awes Ahmed Khan you are a J A C K A S S LOL

  • Awes Ahmed Khan A S S Hole

    You are Jack A S S Awes Ahmed and you Stink

  • Umar Pal

    Its an unfortunate excuse for a car and unfortunately being the cheapest amongst the existing lot of local cars companies provide them. As far as perfomance goes, let me share my experience. After careful observation I have deduced that mehran does not give more than 12-13 kmpl average within city in AC. This number has been tried and tested amongst various mehran’s of my collegues who have been provided mehran. Second most disturbing observation is that Mehran engine literally suffocates on AC, its like it isn’t meant to be driven on AC, I have seen mehran choke on several occasions in AC. They are driven on petrol and their model range from 2013-2015.

  • Faizan

    same happens every where….. this is not because this is Pakistan, This is because we are Pakistani……… Pakistan is a best place of land in world, But 80 percent Pakistanis’s are Muslims, but not act like Muslims….

  • Khurram

    But people still prefer to buy it, because of cheap maintenance. Even my father is planning on buying it so that my brother practise and better his car driving skill on it.

  • وجاہت علی

    ok let me tell u couple of more problems

    – ur fuel gauge will not be mended
    – after a while (if u dont care about it) ur fuel tank will be compressed
    – if u tend to play with ur back door its lock will broke n dealership / paksuzuki will not give any warranty
    – oh ur front brakes will judder soon
    – front or rear bearings will be finished soon
    – the hifi tape will also broke
    – and how can i forget about water coming inside the vehicle

    NOW U WILL B THINKING HOW ON EARTH I EVEN KNOW ALL THESE WELL I USE TO BE A WARRANTY ADVISOR ON A PAKSUZUKI DEALER.. 😀

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