This is the first time something like this has happened and I really need some help.
So on 07/04/2014, I visited the TCS office in Peshawar to courier a package to a friend in lahore. I was given a redbox to write the required information on the back after which the cargo (2x4" alpine speakers) were weighed by the staff member (Waheed Danish) on the machine (total weight was approx 1kg) and than he put both speakers in the box and closed it. He gave me the receipt and after paying him (210 for 1kg) I left the office.
Only problem was, my friend called and told me there was only 1 speaker in the box he got. I thought he was joking so I asked him to send me the pictures of the box to make sure it was the same (to check my handwriting) and that checked out. Now i have mailed the tcs head office and they said they are looking into the matter but its been 2 days and nothing.
I asked my brother to visit the office in Peshawar and talk to them as to how something could just go missing from my parcel (i had to come back to uni in Swabi). Had it been damage issues, that would have been understandable but not this. The staff refused to accept that they were responsible and said to bring the original receipt. That's it.
My question is; What should I do? Should i make a claim? I cant keep going back and forth from Swabi to Peshawar just to hear their stupid excuses.
The Office I used to courier the parcel from
University Road Express CenterAddress: Shop No 5 Main University Road Jehangir Abad Opp Custom House PEW
Amazon.com: Alpine SPS-10C2 4" Coaxial 2-way Speakers 150W Peak / 30W RMS: Car Electronics
(^ The weight is stated as 2.6 pounds which is around 1.1kg)
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