Aoa guys,
As the topic says, few months back i got robbed via electronic card. I possess a UBL account and own a debit card (Mega Wallet). My card information was leaked from somewhere and somebody made a duplicate/fake card. That person used that card for shopping at known merchants like McDonald's, TOTAL, Raja Sahib, Hush Puppies. At that time i had approx. Rs. 35,000 in my account and he got it all within few minutes time. The next day i was at a restaurant and gave my card for the payment and it got declined. I called UBL customer services center, the representative told me that your account balance is almost zero and you have shopped at several merchants yesterday. It was a shock to me as i didn't receive any SMS of the transactions. I logged the complaint at UBL customer services center via email on August 25th, 2014. Next day i went to the shops where my card was used, to investigate what actually happened and to check the signature on receipts, luckily i got the copy of the transaction slips, the most surprising thing was that the cardholder name on the slip wasn't of mine but the card no and the expiry date was same. Initially UBL gave me 45 days time to resolve my issue, after that they gave me another 30 days time. Now its been more than 8 months, my case is still under process and UBL is giving me no positive sign that they will reimburse my amount. This is the UBL's biggest security breach that there information is not secure and anyone with the access can just make a copy of your debit cards. Need your suggestions how can i recover my hard earned money from UBL.
Thanks, Zohaib!