Just wanted to share a simple incident of how sales man at new car dealerships defraud customers into getting orders for new cars. Recently we had to buy a new Honda City Automatic and we decided to use Honda Point, Main Defense Road (bhutta chowk) as we had already gotten other cars from them in previous years.
We made the booking by providing payorder on 30th March through sales man Mr. Ghulam Hassan with whom we had done business previously as well and he committed the car to be delivered on 28th April a month before the date being provided by factory and he convinced us of this date to get order.
On 28th, he requested for a few more days and then after few days, he disappeared and did not pick up calls till he returned around 8th May claiming he was on Holiday and car is further delayed because of Honda factory shut down and some shortage of some kits, which I din't fully understand what he was talking.
Around 14th May, I called again and he again requested for a few more days and promised me to send me official letter of factory shutdown and I gave him fax# but he din't fax again and today on 18th he is again not picking up calls.
- Never trust sales man verbal commitments or infact anyone whom you don't know
- Always have deadlines agreed in writing, since verbal commitments are easy to get away with.
- Bad name for the company because of their one dealership/sales man
The sad part is that the dealership/sales man just for one order lost the trust of a customer and many more because of me talking about it.
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