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Thread: A letter to Hyundai; Santro : nightmare

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    Default A letter to Hyundai; Santro : nightmare

    The following is a letter I wrote to Hundai and waiting for a response which probably wont come.. Sorry if its too lenghty.. Moral of the story: don't buy a local made car !


    To: Dewan Farooq Motors
    Assalam-o-alaikum,
    I am Dr. Muhammad Saqib, a customer of yours and a not-so-proud owner of a newly bought Santro Prime GV. I am writing these few lines not to irritate or embarrass you but in sheer frustration and despair. Frankly I don't expect much of a response from you people, but maybe it would lessen my tension if I voice it out. I just hope someone ears it as well.
    I am a medical doctor by profession and have a very busy schedule. I bought a new car to have peace of mind and as I couldn't afford visits of workshop every now and then. Situation turned out exactly opposite.
    I bought my Santro Prime GV on 9th September 2007 from authorized dealer of Dewan Farooq Motors (Hyundai Township Motors, Lahore). Problems started right there and then. When I started my car and checked for some gadgets the A.C. didn't work. I was told there's no gas (the air conditioner gas) in it which sometimes occurs in new cars. They charged it and it started working.
    I initially ran it on Petrol only but when after some hundred kilometers I converted to CNG, it refused to run. Started missing severely and later it didn't even convert to CNG. I went to the same workshop and they fixed it (only partially so as it turned out later).
    After few days the AC stopped working again. It was at around 1500 kms. I went to the workshop and they recharged AC gas (again). It started working again.
    At around 2000 km: I noticed the left parking lights were not lighting up. The Second gear started sticking as if something hindering it. The drivers’ seat started quaking. The car also started switching off all by itself when converting to CNG and while stopped for example on a red light (only while on CNG). On a highway maximum speed it reached on CNG was around 80 km/hr (!!!). Also the handbrakes were so useless that I could push and roll my car while hand brakes fully applied and it rolled on slightest slope. I had no choice but to waste my valuable time on visits to workshop (exactly what I wanted to avoid). They advised me a handbrake adjustment, a gear fluid check, a fuse change, oiling for the seat quake and CNG adjustment. As you might be knowing 'adjustments' are not covered in warranty neither are lights and fuses (well that's another story). The CNG adjustment improved it but not fully cured it. The parking lights cost me three visits to workshop as changing fuse didn't help it. Finally they found a short circuit in the back door panel which resolved the problem. Seat quake also took two visits as on the first visit I was told that the seat needs to be removed and fixed somehow and later it resolved on careful oiling (or whatever that spray was). Handbrakes were very efficiently adjusted (bravo). The gear for me is still very hard and sticky but the workshop people refused to admit it.
    The AC again troubled me and started having an off and on phenomenon. The workshop people initially refused any problem in it but then changed some part which they claimed caused leak of the AC gas. Its working alright now (I can just hope it keeps on doing so).
    Just as I left workshop after getting my car AC fixed it started heating up while AC on. I tried running it on highway but still kept on heating. It improved on switching AC off but not resolved fully. I went to the workshop again where they refused to admit it heated up. Well it really didn't heat up on my way back home even with AC on. It did the same thing again, heated up with or without AC specially while running on 90 km/hr or more without stops. I decided to change the workshop. I went to the Hyundai Central Motors, Lahore. They checked it with a device attached to wiring below the steering and declared the wiring is defective and needs to be changed. The man told me to go to the shop I bought it from (Hyundai Township Motors) and get it claimed as its under warranty.
    So just after 4000 kms, only 2 months, and already atleast eight (8) visits to workshop am I regretting my decision to go for a Santro rather than a Mehran, well you tell me should I? And do the thing that bothers me the most is the PDI (pre-delivery inspection, quality check) sticker on the wind shield. Santro for me is a nightmare that never ends.
    I know it doesn't make any difference to you as long as your cars keep on selling and you keep on getting the profit. Keep enjoying.

    Dr. Muhammad Saqib,
    Registrar / ICU In-charge,
    South Medical Ward,
    Mayo Hospital,
    Lahore.
    -

  2. #21
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    Bold Step (Y)
    J.A.K LAW ASSOCIATES F-8 DISTRICT COURTS ISLAMABAD.

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    I must say that we should preferebly opt for Japanese cars. Thanks to ALLAH that I bought brand new Nissan Sunny instead of local Corolla* and Civic**. I am happy

    Dr. Sahab, I pray to ALLAH that your problem is resolved peacefully.

    People in Pakistan want only good resale. I request my fellows that its high time for us to understand and opt for Japanese cars. When we will buy japanese cars, the resale and spare parts issue will be resolved automatically. (People having know-how of economics will understand my point)

    *No offence
    ** No offence again
    Drive slowly and attentively! It's the only solution to avoid severe on-road accidents.

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    (Y) ... for ur this effort
    ..

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    @Nasir Zaidi


    be Pakistani buy Pakistani.
    ..................__ ____|___\___
    ..;.;;.:;:;.,;.|__(O)__|___/(O)\

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    only in pakistan.............A letter to Hyundai Santro  nightmare -782667
    I'm a freak who lost his mind in the busy world of today and takes his frustration by being funny with others

  7. #26
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    not the case with me


    gota santro

    every body has to do some minor adjustments on CNG.
    THE CNG switch should be in the middle.

    my santro does 145 km/h on cng
    and 165km/h + on petrol

    with out over heating.

    its 1.5 years old and it still feels new.
    better quality than its rivals.


    the only thing thats a negative is its hard steering wheel.
    Past cant be brought back ..but future can be made even better than the Past..if one wants to.. ....

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    I feel bad for you Mr. Saqib. So now we have yet one more incident to make me believe never ever buy locally made car. Go for Vitz.

  9. #28
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    i feel bad for docsaq

    but am also the owner of santro 2004 club
    no major prob..
    still loving it
    -

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    You wrote to Dewan that is the correct way, plz do forward your letter to Manager services at Dewan Head Office. Please remember that when you are purchasing the car any where check it throughly as much as you can the same way you do general physical exam. Dont be shy of sales persons comments there "dr. sahib naee garee hey koi masla nahee hogaa" "dr sahib app to nayee garee ko iss tarahaa check kerahey hey jaisay puranee garee hey. Pre delivery inspection by you is a must.
    assuring the present,improving the future

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    Sad to read about your experiacnce with santro.
    You should write to Hyundai, Korea. hopefully they will do something.
    It's been a long journey

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    Well thats the way it is.. I surveyed a lot before buying Santro and I thought it was the best but it really has turned out to be a nightmare for me.. I keep on hoping it wont break down again and it keeps on doing the same.. One after other problems keep popping up as if it was some 20 yr old car.. I better continue the story..
    Its cassette player also had problem that I had to get claimed in warranty at authorized stereo's shop..
    I had to pay three visits costing whole day each time plus whole payment (it was a wiring problem remember, not covered in warranty- told by Hyundai Central Motors) to get the heating problem solved.. They changed Coolant Temperature Sensor (again not covered in warranty; then what is??) & adjusted some thermostat valve..
    Hope I dont get anything else.. Talk about Suzuki's reliability well Hyundai's not far behind..
    -

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    I have got almost everything repaired/ replaced and the car is doing fine now.. having good pick up no CNG issues.. AC is running OK but the Hyundai Central Motors guy told me that there still is a problem with it.. he said there still is a minor leak in gas which the Township Motors overlooked/ ignored.. have to pay a visit for it as well.. Everyone plz pray for me and my Santro..
    -

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    Dear Sir,

    May I suggest that you employ a trustworthy and a bit knowledgeable driver and ask him to keep taking the car to the workshop till your issues are rectified


    Sad to hear this story but if you ask many other santro owners, it's quality and built is still better than the rivals. Probably its a case of bad luck on your part. It would be good if any other bro with the same recent purchase from the same place can give some feedback
    Hail to the King Baeeeebay!!!!

  15. #34
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    Sir it is really very sad to hear your story. But I own a santro Exec for over 3 years now and have no problem with it. Any way sir I would strongly suggest to file a case in the consumer court against Dewan Farooqi Motors for giving you a defective car. A similiar case was also filled against Honda in the Consumer court and teh car was replaced. Anyway Good luck and do consider my advice. Apart from this forward your letter to DAWN newspaper for publishing it i letters to the editor.

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    Default

    ch ch ch ch ch
    bht bura hua
    aik kam karain...
    garee kee insurence karwa k
    ucay truck mein mar dain
    troubles khatam
    -

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    i have santro exucitive 51000 km chal chukee hai
    koi problem nahein hua aj tak
    Allah ka shukar hai
    160 mein nay bhee touch kya hua hai motorway pay
    on petrol
    aur cng pay 150
    peersohava charha magar garee garam nahein hui
    santro is not a bad car actually
    -

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    i am a proud owner of santro
    -

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    I am also planning to buy a Hyundai Santro Exec. Gv somewhere in the next month and probably from the same Hyundai Township motors.

    Should i go ahead?
    God gives and forgives, man gets and forgets.

  20. #39
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    @ mesmeriser

    u r planning for exec gv which costs 689k

    doc bought santro prime gv which costs 569k

    u can go ahead. just check everything and it d b ok in the end (lets hope so).

    do u think that cultus d give u no problems? ha ha ha
    -

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    now who says only paksuzuki make junks.....????
    if tc=p then hc=m where tc is equal to toyota corolla and p is equal to paindu, and hc is equal to honda civic and m is equal to moron

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