last week i visited toyota ravi motors for general tune up of car (cuore). this was my ist experience at toyota dealershipin lahore. but sorry to say that i am disappointed. after finishing the required job when engine was started oil started to come out from tappet cover. the man told me to replace the gaskit because it started leaking. when it was replaced with new leakage was ok. at the time of payment they demanded the charges of that gaskit(Rs.600/-), which i refused to pay. i have noticed already that they do not fix the original gaskit carefuly which was cut by tapet cover during installation. case was reffered to their senior manager and after hectic discusion they accepted my claim that it was mistake at technician side, but they insist that anyhow this cost have to be born by customer. i flately refused to pay this amount and insisted that this cost to be born by toyota. after again sharing of arguments they offered to give some additional services to cover this price, so i opted for wheel balancing and allignment done under this amount.
what i have learnt is that always stay at your vehicle during your stay at these workshops because they are doggers and incompetent ,will put all penalty to customer if mistake done during any service and will try to satisfy u by giving wrong comments.
thanks