I bought Audi A3 in 2015.It was about 13000
km,Sign of low coolant level show up.I went to service center in
Islamabad and was informed that Coolant seepage is going on and it either need pump or
thermostat replacement and worth +-50 thousand rupee.I never had this
problem even with local made cars and is not acceptable for a car worth
5.5 Million Rs.
I sent this message to Audi and here they Reply
after-sales manager has investigated your matter. It seems that there
a problem with your coolant thermostat, which is causing the leakage in
your vehicle. While not alarming as already stated by our Audi Service
Advisor in Islamabad, the part does require a replacement.
we understand your frustration the value, brand of the vehicle has less
to do with the malfunctioning part, rather how the vehicle has been
kept, and if any external matters, or age may have causes the part to
malfunction. Audi Genuine Parts deliver the fit, finish and quality your
Audi deserve. All Audi Genuine Parts are made
to exacting standards and are fully tested.
We would like to be able to make the necessary adjustments at no charge to you,
but, unfortunately, the warranty on your vehicle already expired on the 20th of April 2017.
we would like to inform you that the legal jurisdiction lies with us
Systems Pvt Ltd.) being the general importer in Pakistan. Please be
advised that, since all importers are legally and economically
independent companies, Audi AG as the manufacturer is not in a position
to get involved, or comment in any sales and/or after-sales
related matters. It is your constitutional right to contact any relevant
competent authority in Pakistan or the manufacturer directly
(email@example.com), however, as stated above the limited manufacturer
warranty on the vehicle has expired, therefore the legal
liability towards the warranty has elapsed.
What you guys suggest.Any opinion.I am really frustrated about how the part malfunction.