Actual story shared by victim on fb
(Worst possible punishment for not paying tokens)
Want to share an incident which shows, how pathetic our system is and sharing my experience so that other people know what to do if they find themselves stuck in similar situation.
It happened on 13th September, around 7:30 AM. I was on my way to Sialkot for business concern, going from Islamabad using GT Road. I drive Islamabad registered Suzuki Swift, 1328cc.
Just after Mandra Toll Plaza, got asked to stop by excise guys. They asked for my car documents, showed them. I had last year and current year tokens missing.
Jhelum ETO Office person was present there. They kept my car documents and asked me to get the tokens done from Jhelum ETO Office. Told them that I got Islamabad number car and its token can not be done from any Punjab based ETO office. The ETO guy said, it will be done from Jhelum ETO office, dont worry.
So they gave me a challan (image attached), kept my car documents there and I had to go to Jhelum ETO which was around 50km from there. After getting tokens done I had to come back to Mandra Toll Plaza to collect my car documents. They asked me to do 100km round trip
Could not believe that I have to through this ridiculous and senseless exercise.
When I reached Jhelum ETO around 8:30AM and presented the challan to the person there at window, he asked me for my car documents
I said, you guys kept my car copy there at Mandra toll plaza and asked me to get tokens done, now you are asking me for my documents ? guy said, I can not do token without car documents, wait here for couple of hours and your documents will be here and I will do the tokens then. Told him, I live in islamabad, going to sialkot for an urgent meeting, my copy is kept by you guys at mandra and I am here at Jhelum to get tokens done whereas I drive Islamabad number car. What kind of process it is ? he gave excuses and said he can not do anything without car documents.
So I drove to sialkot without my car documents that day …
September 20th : So I had decided to go to Jhelum ETO Office to get my tokens done and get my car documents back. Left from Islamabad around 9:15 AM and was there at Jhelum ETO at around 11:00 AM.
I was hoping to get my tokens done by 12 and reach back Islamabad around 2:00 PM. Guy at token window asked me to meet a person who keeps the car documents. Had to wait about half an hour as he was not on his seat. After further 15 to 20 mins he gave my car book to the guy at token window. That guy started putting my car details in Punjab ETO database as they do not have access to Ict ETO database after couple of minutes he asked me that my previous token (Year 15-16) is not genuine and he can not process next 2 missing tokens because of it
I asked him, last token had been done from ETO Islamabad Office, just give them a call and get it confirmed that it's genuine or not. The guy at window said that he can not and I have to go back to ETO Islamabad office and get receipt of confirmation from there.
They asked me to take an image of token and go back all the way to Islamabad to get it verified. Window guy sent me to Inspector, Inspector sent me to guy who keeps car books, that guy sent me to Main Officer at ETO Office there and so on …
After about 2 hours exercise I was standing there and wishing that this nightmare ends soon. Token charges for 1300+ cc car are Rs. 3,500 in Islamabad. I asked them, okay if you guys think this last token is not genuine, put it too. Thinking that I have to travel back n forth again and it will cost me more then Rs. 3,500 plus hassle on top of it. So I was thinking that I will be paying Rs. 11,000 total, including late fee charges.
Finally the token guy started doing the calculations. I was happy that after 4 hours frustration, I will finally get my car documents and will be going back. Token guy was done and asked me to pay Rs. 27,300
I asked, how come. You are asking me to pay three, four times the money I would had paid in ETO Isb i.e. Rs. 7,500 for two missing years tokens, how is this justified ? He replied that this is the rate in Punjab. Told him, I got Islamabad number vehicle, how on earth you can charge me this much money ?
The guy had no other solution of this weared situation they had created for a Isb Registered Car owner and I had to pay this ridiculous amount to get my copy back from them.
What should not be done :
- Punjab Excise Guys should not had stopped ICT Registered car if they are checking tokens. It should had been done inside islamabad.
- They should not had asked me to get tokens done from Jhelum ETO for an ICT Registered Car.
- They should not had kept my registration book there at Mandra and knowingly ask me to get the tokens done from Jehlum ETO, without my registration book.
- They should not had charged me 3,4 times more amount then I pay at ICT ETO for same token.