My congratulations to you on standing up for your genuine rights.
Now I have one thing to ask you - keeping in view the inconvenience, mental and physical torture you faced for one of your rights - will you keep on fighting for your rights in future?
Customer Right is only one of the rights, what about other rights that we are denied on daily basis... Human Rights, Employee Rights, Citizen Rights, Driver Rights etc.
You faced all this while spending Rs/4,60,000 but one confronts this situation even when one is buying Rs/50 worth of item.
The funny part is that when we are not at the recieveing end of the table rather at the giving end we also start exploiting the rights of others...
In any case, my congratulations again, everyone of us should stand up and be counted in any way we can....