A true story of Toyota Dealers in KHI
Though Indus Motors is very much concerned in quality and service!! but Toyota Dealers have not come out of heaven!! At times they really do and speak alot of rubbish!! Many dealerships in Karachi are too much overloaded that they dont do really a great maintenance job. Alghouth they are still better than Suzuki Dealers. Let me tell you the real life example of one my very close freind who bought Cuore from Toyota Defence Motors in KHI, few years back!!
The day he purchases the cuore, the man was cleaning his cuore for delivery. Dont know what he did with the glove box, the polish and color of glovebox (at dashboard) was removed to some whitish tone! He complained with the mangager. The manager said that it will be ok at 1000 km service while polish! But that was not removed at 1000 km service, then he asked him to change the glove box!!
At 5000km serivce during service they hampered the fans/gril of the AC aur uskey nakkey toot gaey. On asking they said these were already broken!! When he shouted and complaint alot, his fan girl was changed!!! At 10,000km when the car was given at Toyota Defence Motors, these guys are so careless that the untouched cuore was parked or worked done in it so carelessly that two lines/scrachtes were found at the side doors of the cuore!! Dam TDM People!!!!!!!!!!!!! He shouted and complaint to the service manager. The service manager said that these scratches were already there but later he relaized and said that ok, we can repaint the door and remove the scratches!!!!!!!! My friend said i am not stupid, i dont want to get it repainted, as my car is still very new!! He said that he will never come to his dealer ship again!!!!!!!!!!!!!!
Later he started going to Toyota Southern Motors that is located at Korangi Industrial Area in Karachi. On 15000 km the car was given to TSM. Every thing was done perfectly!! but when my frind tried to start his deck, he realized that his deck is not working!! He always used to remove the panel of deck, while giving it to service!! It was learnt that their labor, tried to insert casette without the panel, due to which the inner (garari) or something of such sort inside the deck got break!! (Offcourse deck cant work without the panel, and if u insert somthing in it, it wont go, if u push more, something will tamper inside) The southern motors did not realized!! They said that we dont allow our people to touch teh deck!! but that was whole lie!! He somehow fought with them and deducted the money, that was utlized in repairing of the deck.
Later some time back, he went there for tuning and servicng etc. The car was already giving good mileage on petrol but dont know what they did, its tuning got out!! car used to do knocking, then they were again asked to do the tuning, they did but this time the pick of car was also crushed!! The still argued that there might be some otehr problem!! They claimed that their tuning is best this time (a false claim)! Infact the tuning of car before going to Toyota Southern Motors was far better. Later i learnt that the owners of Both Toyota Defence Motors and Toyota Southern Motors are the same.
This is the case of Toyota Dealers in Karachi!!!!!!!!!! I still belive they are not bad, but just they are very much overloaded. Indus motors should take action and allow more dealersships (especially for service and maintenance work) in Karachi!! because its such a gigantic city!! Toyota Dealers especially service people give a dam to the customers