I was very surprized to listen to the following words from a hardly 10 grade electrician who was installing security system in ma car after the purchase right there in showroom
He said and I quote: " Customer is the boss and Customer is always right"
Though the expression was not upto the mark but he conveyed the msg , I asked him from where he learned this , He pointed towards his boss who was son of the showroom owner n fresh MBA.
Now he is a very good friend of mine
You are very right why will be a salesman at the 3s dealership care for the customer when he has no share in the ripened fruit of long brand loyalty of the customer.