Today I went to a Honda showroom to inquire about the process of buying a new City and I must say I was disappointed beyond my imagination
The staff there was completely sulky and non professional and didnt look much interested in providing any information, the sales people at the desks were sitting as if in a sarkari daftar and they were directing us (went with a friend) to go to other desks instead of entertaining any queries.
Its as if they didnt know even the ABCs of customer service. When I finally found a sales rep to discuss the sale, I came to know the real reason for this behavior, they dont need petty things like customer service or customer satisfaction they have everything covered by Monopoly of the market (If I decide I dont want to buy a Honda City then there is absolutely no other option in this price range). The sales rep. told me that delivery time for an automatic city is 2 months ! (probably more), when I asked why so much, they told me unconcerndly that bas company aisay hi time deti hay humain. What they truly meant was ke lena hay tu lo warna jao !
In no other field of business this is imaginable that the full price of the commodity is taken before even the manufacturing starts. Its just like that you go to the market to buy bread and the shopkeeper takes the "payment" from you and "books" the bread, he then goes to the market, buys seed from that money, plants it, grows and harvests it, grinds it into flour and then bakes it and then "delivers" it to you on the specified "delivery date" , but surprisingly enough, this is exactly whats happening in the Auto Industry in our country. Its a completely unnatural an unsustainable business model but sadly its possible in our country because of corruption and monopoly, ofcourse at the expense of consumers like us who have the audacity of dreaming about buying a brand new car from our hard earned saved money.
Anyhow, long story short, since I might have some official travel plans after two months so I was not able to get a new Car as I dont want it delivered when im not here and have dropped the idea of a new car for now, with a heavy heart I might add
Truly a sad state of affairs in the Automotive industry in our country. Allah hi reham keray hamay Mulk pe.