Bank staff with the help of showrooms, rip off leasing customers, while they will not tell your friend how to get the car back and in month or 2 weeks time they will sell the car and your friend up loosing all he has paid off. bank will get the near cost, bank staff and showroom fill up pockets from this dirty deals.
it happened to one of the person i know, he has threatened the bank with court proceedings, that made them bring the car back from showroom and give a month or so to pay off remaining instalments and get the car.
so ask your friend to get in action quick, as bank staff are making money, they declare car sold for very less to bank and pocket the 1-2 lacs from showroom, who will also get good deal from this and get the car 1-2 lacs cheaper from the market.
looser will be only the person who paid for five year and missed couple of instalments.
and there is another point here, legally no one can snatch the leased car from you without the court order, if a bank is doing that means they are breaking the law.