It is after all an old thread but to my surprise to date ubl auto financing is nothing but worse. My friend booked a car with ubl and bank backtrack from the contract. The instalment plan they sent and what was signed is different. Cash back promised were not given yet, an DM literally ran away from office even his staff call in front of us. Help line have no access and insist to go to the branch, branch said wait for the person whom taken sign on papers and that guy is on annual leave. Every one is send to another person and collection department is nothing but full of thugs. It is shocking that this kind of process with full of loop holes running under ubl higher management or they are directly involved.
But we taken the matter to Banking Mohtasib and will filling a case directly against the individuals as well with all the evidences. Our lawyer will start preparing once we get the response as per their commitment.