Survey by Qualaroo
+ Reply to Thread
Results 1 to 20 of 20
Like Tree5Likes
  • 1 Post By arsi_mast
  • 1 Post By Shafin619
  • 1 Post By amjad635
  • 1 Post By rajahasnain92
  • 1 Post By hashimkhalil27

Thread: Customer care

  1. #1
    PakWheeler Follow
    hashimkhalil27's Avatar
    Join Date
    Feb 2016
    Location
    Lahore
    Age
    18
    Posts
    55
    Follows
    0
    Following
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    Problems Solved
    Best Answers
    Good Answers

    Default Customer care

    My bike has a problem of the tank. INITIALLy i went to khurram motors from where the bike was purchased. Its almost two weeks back. They ensured me that the tank will be replaced within two days and they told me to claim this at sharif autos. I went to them them the same day and entered the claim and got the claim no.

    Now it has been more than two weeks and all they were doing is to delay it without any positive response.whenever i call them i get this same answer (saab je do din baad ajai gi do din baad pta kren).

    This is not what i call customer Care

    Yamaha has to improve thiss!!


    This is the defect.
    Customer care - 50ff7ff0986b385dd6b30701feeb14cb



    At last i hope that my tank will be changed soon. This is the only thing i can do

    Sent from my SM-J700H using PW Forums mobile app


  2. #2
    PakWheeler Follow
    arsi_mast's Avatar
    Join Date
    Jan 2009
    Location
    Islamabad
    Age
    25
    Posts
    228
    Follows
    0
    Following
    0
    Mentioned
    3 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0

    Default

    We thought Yamaha will change the market trend... Seems like Yamaha has started to follow Honda & Suzuki...!

  3. #3
    PakWheeler Follow
    f4fraz's Avatar
    Join Date
    Dec 2013
    Age
    34
    Posts
    668
    Follows
    0
    Following
    0
    Mentioned
    17 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    0
    Problems Solved
    2
    Best Answers
    0
    Good Answers
    1

    Default

    This time is not to blame by using brand name etc.
    I can also be a good part of blame game by taking advantage of situation but 5 out of 50 pieces can be some infected in some case.
    I pray that your issue will resolve soon bcz body part issue is such a thing when ever user see his heart breaks.

    Try to contact main support centers as soon as possible. Email them, call them, sms what ever possible.

  4. #4
    Senior PakWheeler Follow
    memad's Avatar
    Join Date
    Nov 2010
    Age
    39
    Posts
    5,503
    Follows
    3
    Following
    0
    Mentioned
    180 Post(s)
    Tagged
    1 Thread(s)
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0

    Default

    But whythe quality check let pass the faulty 5 of of 50. No matter what brand it is. If some one dont do his job then it shoukd not be the consumer who has to bear the price.

  5. #5
    Senior PakWheeler Follow
    Shafin619's Avatar
    Join Date
    Sep 2012
    Location
    Karachi
    Age
    21
    Posts
    2,699
    Follows
    2
    Following
    0
    Mentioned
    95 Post(s)
    Tagged
    2 Thread(s)
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    1
    Good Answers
    0

    Default

    I had got the same defect on my ybr's tank.

    Sent from my SM-J700H using Tapatalk
    4 wheels move the body 2 wheels move the soul

  6. #6
    Senior PakWheeler Follow
    amjad635's Avatar
    Join Date
    Sep 2011
    Location
    Select City
    Posts
    5,713
    Follows
    13
    Following
    0
    Mentioned
    228 Post(s)
    Tagged
    10 Thread(s)
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    1

    Default

    Quote Originally Posted by Shafin619 View Post
    I had got the same defect on my ybr's tank.

    Sent from my SM-J700H using Tapatalk
    these are terrible issues Yamaha is new they must strictly insure quality
    its really sad to see bikes with such errors are allowed from factory at the
    moment Yamaha is manufacturing very few motorcycles and these issues
    shows staff appointed by them are worst Pakistani's

    They need to be strict on Pakistani people to get work out of them else
    already a giant infront of them to compete with Atlas Honda whom people
    love like crazy so it would be impossible for them to compete with Atlas
    Honda

    Quality, After Sales Service & Mechanics Are Very Important For Yamaha Success


  7. #7
    PakWheeler Follow
    hashimkhalil27's Avatar
    Join Date
    Feb 2016
    Location
    Lahore
    Age
    18
    Posts
    55
    Follows
    0
    Following
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    Problems Solved
    Best Answers
    Good Answers

    Default

    Quote Originally Posted by Shafin619 View Post
    I had got the same defect on my ybr's tank.

    Sent from my SM-J700H using Tapatalk
    Claim it in warrantyy

    Sent from my SM-J700H using PW Forums mobile app

  8. #8
    PakWheeler Follow
    hashimkhalil27's Avatar
    Join Date
    Feb 2016
    Location
    Lahore
    Age
    18
    Posts
    55
    Follows
    0
    Following
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    Problems Solved
    Best Answers
    Good Answers

    Default

    On Tuesday i have called them and they said that the tank will be available within two days.Today i have jst called them and saying that tank will be surely available on monday.


    Now i have decided to leave it for good bcz my papers are at hand 😟

    Sent from my SM-J700H using PW Forums mobile app

  9. #9
    Senior PakWheeler Follow
    omar4494's Avatar
    Join Date
    Aug 2005
    Location
    Lahore
    Posts
    1,255
    Follows
    1
    Following
    0
    Mentioned
    15 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    0
    Problems Solved
    1
    Best Answers
    0
    Good Answers
    0

    Default

    Why dont you write an email to yamaha pakisran and cc to yahama japan. May be this can put your problrm in swift mode.

  10. #10
    Senior PakWheeler Follow
    rajahasnain92's Avatar
    Join Date
    Jun 2013
    Location
    Gujjar khan
    Age
    24
    Posts
    1,264
    Follows
    0
    Following
    0
    Mentioned
    28 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0

    Default

    Quote Originally Posted by omar4494 View Post
    Why dont you write an email to yamaha pakisran and cc to yahama japan. May be this can put your problrm in swift mode.
    i dunno is this just with me or anyone else but yamaha pakistan never replies to negative email .. but if u email in yamaha pakistan favour they'll instantly reply u back


    Sent from my iPhone 6s plus using PW Forums
    Some people need to open their small minds instead of their big mouths...

  11. #11
    PakWheeler Follow
    Aqeeq's Avatar
    Join Date
    Dec 2007
    Location
    Rawalpindi
    Age
    33
    Posts
    50
    Follows
    0
    Following
    0
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0

    Default

    Quote Originally Posted by rajahasnain92 View Post
    i dunno is this just with me or anyone else but yamaha pakistan never replies to negative email .. but if u email in yamaha pakistan favour they'll instantly reply u back


    Sent from my iPhone 6s plus using PW Forums
    nanha munha sa dil hay na

  12. #12
    PakWheeler Follow
    abdulrehmanrauf's Avatar
    Join Date
    Oct 2009
    Location
    Karachi
    Age
    33
    Posts
    771
    Follows
    3
    Following
    0
    Mentioned
    31 Post(s)
    Tagged
    1 Thread(s)
    Problems Posted
    3
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0

    Default

    Customer care - e59f2913e895cf2aa0d084a1d91eaceb

    Customer care - ba2ffd267e1eefc062895ee2fd3bfbae

    Sent from my VS980 4G using PW Forums mobile app
    Bara CG-125 bana phirta hai jou Sprinter say derta hai ....

  13. #13
    Senior PakWheeler Follow
    Shafin619's Avatar
    Join Date
    Sep 2012
    Location
    Karachi
    Age
    21
    Posts
    2,699
    Follows
    2
    Following
    0
    Mentioned
    95 Post(s)
    Tagged
    2 Thread(s)
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    1
    Good Answers
    0

    Default

    Quote Originally Posted by hashimkhalil27 View Post
    Claim it in warrantyy

    Sent from my SM-J700H using PW Forums mobile app
    I sold my ybr.

    Sent from my SM-J700H using Tapatalk
    4 wheels move the body 2 wheels move the soul

  14. #14
    PakWheeler Follow
    hashimkhalil27's Avatar
    Join Date
    Feb 2016
    Location
    Lahore
    Age
    18
    Posts
    55
    Follows
    0
    Following
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    Problems Solved
    Best Answers
    Good Answers

    Default

    Quote Originally Posted by Shafin619 View Post
    I sold my ybr.

    Sent from my SM-J700H using Tapatalk
    In how much rupees ?

    Sent from my SM-J700H using PW Forums mobile app

  15. #15
    Senior PakWheeler Follow
    Shafin619's Avatar
    Join Date
    Sep 2012
    Location
    Karachi
    Age
    21
    Posts
    2,699
    Follows
    2
    Following
    0
    Mentioned
    95 Post(s)
    Tagged
    2 Thread(s)
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    1
    Good Answers
    0

    Default

    Quote Originally Posted by hashimkhalil27 View Post
    In how much rupees ?

    Sent from my SM-J700H using PW Forums mobile app
    100k

    Sent from my SM-J700H using Tapatalk
    4 wheels move the body 2 wheels move the soul

  16. #16
    PakWheeler Follow
    yousaf96's Avatar
    Join Date
    Oct 2012
    Location
    Lahore
    Posts
    30
    Follows
    0
    Following
    0
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0

    Default

    Sad to hear about your tank issue.



    Even i didn't got these sort of issues with my local 70.Horrific stuff from these giant brands.

    Strange 😏

  17. #17
    PakWheeler Follow
    post911's Avatar
    Join Date
    Jul 2012
    Location
    Other
    Posts
    189
    Follows
    0
    Following
    0
    Mentioned
    3 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0

    Default

    Quote Originally Posted by Shafin619 View Post
    100k

    Sent from my SM-J700H using Tapatalk
    How much was it driven?
    And what city it was registered to?
    And what condition was ur bike in?



    Sent from my iPhone using PW Forums

  18. #18
    Senior PakWheeler Follow
    Shafin619's Avatar
    Join Date
    Sep 2012
    Location
    Karachi
    Age
    21
    Posts
    2,699
    Follows
    2
    Following
    0
    Mentioned
    95 Post(s)
    Tagged
    2 Thread(s)
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    1
    Good Answers
    0

    Default

    Quote Originally Posted by post911 View Post
    How much was it driven?
    And what city it was registered to?
    And what condition was ur bike in?



    Sent from my iPhone using PW Forums
    6000 km
    Karachi
    Brand new

    Sent from my SM-J700H using Tapatalk
    4 wheels move the body 2 wheels move the soul

  19. #19
    PakWheeler Follow
    post911's Avatar
    Join Date
    Jul 2012
    Location
    Other
    Posts
    189
    Follows
    0
    Following
    0
    Mentioned
    3 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0

    Default

    I think u got the ok cash back considering a guy reselling a ybr 1600km driven rwp registered,
    Decent condition,
    He was asking 116grand.


    Sent from my iPhone using PW Forums

  20. #20
    PakWheeler Follow
    hashimkhalil27's Avatar
    Join Date
    Feb 2016
    Location
    Lahore
    Age
    18
    Posts
    55
    Follows
    0
    Following
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Problems Posted
    Problems Solved
    Best Answers
    Good Answers

    Default

    ALLHUMDULILLAH tank changed in warranty atlast
    Customer care - 9095643f10596be1a67ec2864c735ab9Customer care - fe6898b21ffcc055c1b3c2793904b9f2Customer care - 48c4b5ddda4a8dd6e8420cd83bc4278d

    Sent from my SM-J700H using PW Forums mobile app

+ Reply to Thread

User Tag List

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •