Portage1,
You are right too, but you have to think its the problem with our nation not only PIA as an organization.
Except a few and top government organizations, all are corrupted and PIA is one of them. Let me narrate an incident when travelled in PIA last time.
During our stop in Manshester, the British cleaning crew came and did a thorough cleaning of the plane (including washrooms). After they left, passengers start returning to plane. A few minutes later (plane was still static) a man wearing white kameez shalwar came in and went into the bathroom. He immediately came out and asked who was the last person who used it. A lady rose her hand.
The man filled with anger lashed out at her and yelled we f*%&$# pay so much money to these people for cleaning our planes and you come right after they leave and leave all of you $hit all over the flush. He yelled alot more. The lady kept quite and went in the bathroom and cleaned it herself.
Turned out the guy in white kameez shalwar was the flight captain of the plane.
Conclusion : If you act like a pig, don't complain about cleanliness.
Allah hafiz.