Actual Delivery Time for Suzuki Swift GLX CVT?

[ali199]

I booked GLX CVT white on 10 April and hoping to get by 10 June or sooner. Yesterday, helpline told me it is in progress and deliveries are on time currently.

[pwuser169058810733]

They are lying, deliveries are delayed.

[rashidbhatti191]

Thanks for the advice! I actually called the Suzuki helpline yesterday and asked about the delivery and compensation. The representative said the car would be delivered by the end of the month, but when I asked about compensation for the delay, he mentioned something about the company compensating me if the dealership didn't inform me about the delay. The dealership didn't mention anything about delay delivery; at the time of booking they were just kept saying they'd try to deliver before the tentative date.

[rashidbhatti191]

Yes, they're not being transparent. I booked on Feb 21, 2025, in Sialkot, with a delivery date of April 29, 2025. Now it's May 20, and I'm still waiting. The rep says the vehicle has been on dispatch mode since May 9 and will be delivered by the end of this month."

[pwuser169058810733]

They are telling me the same story, mine is also in ready to dispatch status since 9 May.

[pwuser169058810733]

There's no official documentation/announcement from Suzuki or their dealerships regarding delayed deliveries.

[haxorhusnain]

Hey guys, I booked my Suzuki Swift VVT on April 8th from the Suzuki dealership at Racecourse in Rawalpindi Cantt Sadar. Is there anyone else who has booked their vehicle from the same dealership? I would appreciate any suggestions or experiences you may have to share. Thank you!

[marslannasr]

mine as well and my tentative date was 9th may i didn't receive yet and today is 22 May.

I also booked from Suzuki i9 Motors Alto VXR Upgraded Version,

Have you received @pwuser169058810733?

[pwuser169058810733]

Not yet, till now it is not shipped.

Did you try calling suzuki helpline? What are they saying?

[marslannasr]

I called them they said current Status is Delivery in Progress but not dispatch yet, they are not giving any reason like why its not dispatch just saying by next week contact then we will give update.

So now not sure when will they Dispatch.

[marslannasr]

my car status was change from 8th May to Delivery in Process but not yet moved to dispatch

[pwuser169058810733]

They have been telling me the same story, every week they ask me to contact next week.

[marslannasr]

hmm, lets hope they Deliver before Eid as Dealer said Cars will be Deliver before Eid

[pwuser169058810733]

I highly doubt, but let's hope for the best.

[marslannasr]

hmm no doubt same from me too

[rashidbhatti191]

Hey everyone, what's the latest on car deliveries? Has anyone received their vehicle or had any updates from the dealership or Pak Suzuki helpline? I'm getting mixed signals - the helpline told me to call back on May 29th for a delivery update, while the dealership says the company estimates 10-12 days 🤷‍♂. Regarding compensation, the Pak Suzuki helpline rep said the company doesn't handle claims directly; it's supposed to go through the dealership. Has anyone had any luck emailing or discussing this with the dealership or Pak Suzuki?

I emailed the dealership (CC'ing Pak Suzuki) on May 20th about compensation, detailing my situation and requesting a fair resolution. Here's the email content:

[Subject: Delay in Delivery of Suzuki Swift GLX CVT – Request for Compensation

Dear Sir/Madam,

I hope this message finds you well. I am writing to express my serious concern regarding the delay in the delivery of my Suzuki Swift GLX CVT and to formally request appropriate compensation for the inconvenience and disruption caused.

I booked the vehicle through your authorized dealership, Suzuki Sheikhan Motors, Sialkot, on February 21, 2025, under booking number 0000. At the time of booking, I was given a tentative delivery date of April 29, 2025. However, despite the promised timeline having passed, I have not yet received the vehicle.

This delay has caused significant inconvenience, uncertainty, and additional financial expenses. Due to the delay, I have had to make alternative transportation arrangements, which have resulted in extra costs. Furthermore, my personal and professional commitments have been affected, causing further disruptions. These unexpected expenses have added considerable stress, and I kindly request that these be taken into consideration as part of the compensation process.

As a loyal customer who trusted Suzuki’s reputation for reliability and professionalism, I am deeply disappointed by this experience. I have fulfilled all obligations from my end in good faith, and I now respectfully request that Pak Suzuki and Suzuki Sheikhan Motors offer appropriate compensation for the delay. This could be in the form of monetary compensation, complimentary services, or any other goodwill gesture that reflects your commitment to customer satisfaction.

Please find attached the relevant booking documentation for your reference. I sincerely hope for a prompt response and a fair resolution to this matter.

Thank you for your attention and cooperation.

Sincerely,
[Name withheld]
CNIC: 0000
Mobile: 0000
Email: 0000
Booking Number: 0000
Vehicle Model: Suzuki Swift GLX CVT
Booking Date: February 21, 2025
Dealership: Suzuki Sheikhan Motors, Sialkot]

But I haven't received a response yet.

@marslannasr @nmunirk @ali199 @haxorhusnain @pwuser169058810733final

[haxorhusnain]

@rashidbhatti191 Bro, My tentative date is June 8th. I haven't discussed the compensation matter properly yet. But dealership now has a new excuse: "Due to the law and order situation, Pak Suzuki has delayed delivery times." Unfortunately, I am now pretty sure that we all need to accept that we won't be able to see our vehicles during Eid this year.

[pwuser169058810733]

I visited suzuki islamabad I 9 today. My sales agent straight up told me that deliveries will resume after eid. Pak suzuki transporters asked for extra money and company hired new transporters.

Upon which old transporters burnt 2 suzuki delivery trucks full of vehicles on highway. So as a result of that company has paused deliveries and as per the sales agent deliveries will resume sometime in the mid of June

[haxorhusnain]

New Price Hold Policy

These are the new conditions and requirements of the new price hold policy.

The company will only offer price hold to orders delivered within 60 days of the booking.
And if the car is not delivered within 60 days due to circumstances beyond Suzuki Pakistan’s control, those orders and customers will not be eligible for the price hold. The company will give those consumers two options:
a) Pay the difference of price increase, including all taxes, and get the car delivered and invoiced.

b) Submit a request to cancel the order and refund their advance payment along with interest from the booking date at a 1-month KIBOR rate, effective at the time of the booking.

Guys, I think they are waiting for the upcoming budget, and they may be planning to raise prices. That’s why they are holding us back. I just saw the pricing hold policy, and most of us have been affected for over 60 days. What do you all think we should do if this problem arises? “Allah na kary”.

[pwuser169058810733]

I don't think this is the reason.