when you get something booked, it is always a good idea to get the details written on the booking receipt. in your case, nothing is written. this is the fault at the sender's end.
also, make sure that the box is packed and the sealing tape portion is signed by the booking staff in front of you. this means that the booking staff has sealed the box. they cant take anything out of it coz of cctv footage.
TCS is a large company. and i mean LARGE. they handle shipments than nay other courier service in Pakistan. unfortunately, we human beings work in that company too. some of us are very greedy and short sighted people. we do make mistakes.
I know how the top management of TCS thinks and works.
lets come to the point. the receiver may please get in touch with me via phone. i may help you people out.
i will need your exact address, receipt number, delivery date and you may have to take some time out of your busy schedule to accompany me to their regional office on Peco road. Hopefully, we will have some tea there and the matter will be resolved.
in case you need my assistance, i can be reached at 0344-5555325