Found an interesting piece for you, @S15. I think it'll help you push your 'narrative' against Apple!
http://www.bbc.com/news/technology-43960267
To summarize; a guy in Britain sent his phone to Apple for a battery replacement. Apple E-mailed back stating that they have to fix a dent on the edge of the phone first (For £200 / Rs.31,615) to be able to replace the battery for £25 / Rs. 4,000.
Here's the dent: 

It kind of struck me because this is the sort of 'conning' you hear in Pakistan from small mobile shops run by some crooks, and not from a trillion dollar tech empire located in a well developed country like Britain!