Subject: Unacceptable Customer Service Experience with Changan Motors
Respected Changan Motors Customer Service Team,
I am writing to express my extreme disappointment and frustration with the appalling customer service I received from your representative at Islamabad Motors mainly by Mr. Umar who is the person incharge for Sales regarding my warranty claim for my Changan Alsvin Lumiere. The handling of my case was utterly unacceptable and has caused me significant distress.
Not only did Mr. Umar deny my warranty claim under false pretenses, claiming that my vehicle was involved in an accident, but he also made a deliberate attempt to defame my car by drastically cutting its price. I mean it is such a shame to quote a price of mere 42 Lacs for 2024 Alsvin Lumiere Black Edition which is only 17000 KMs driven.This behavior is not only unprofessional but also highly disreputable.
As a customer, I expect a certain level of respect and fairness from the company I choose to do business with. Umar's actions fell woefully short of these expectations. His blatant attempt to tarnish the reputation of my vehicle without any basis in fact is inexcusable.
I demand that Changan Motors take immediate action to:
- Reinvestigate my warranty claim and provide a fair resolution.
- Take disciplinary action against Mr. Umar for his egregious behavior.
- Provide a formal apology for the distress and harm caused to me.
If I do not receive a satisfactory response within the next 48 hours, I will be forced to take the matter on social media and elsewhere by sharing my horrific experience with you guys.
Also keep this thing in mind that I will not spare Changan Motors for this unprofessional behaviour. I will take legal action against the company for not only damaging my car but also defaming it. The way your Islamabad Staff has devalued my car, I will make sure I do the same to Changan Motors on every possible forum and platform.
Consider this as my last warning and notice.
Sincerely,
Syed sadqain Hashmi
This is the email I wrote to Changan , kindly spread this word and don't buy Changan Alsvin from Islamabad i-9