Ok I had a warranty issue too....of back boot automatic opening hydraulic jacks...
First visit 3rd Jan.... dealership inspected and said we would raise claim ....called them and they said to bring. Car for inspection again on 16th Jan. They said they would raise claim , but after two days they said that company wants a clearer video...
..I got infuriated and called their warranty claim regional head in Islamabad..who was very cooperative...sent his team to my house in Islamabad for inspection and got the part replaced....
It's working fine now....
U need to raise warranty claim with senior management. Call their helpline on the website and the issue would get resolved.....
It's a good company with a great product....need to train their warranty claim staff a little...