@moneebariffast what bank, and from what platform do you get payment?
In case of remittance bank is obligated to provide you PRC, it is your right. Launch a complaint through email include your branch / relationship manager in it to provide you PRC against all X Y Z transactions within 15 working days, and mention in email that if they fail to do so you will contact banking mohtasib directly.
Banking mohtasib is powerful and your branch manager will come to you and provide what is your right.
It is important to keep PRCs in your record in case fbr demands it