Fraud at Total Pump in DHA Y Block, Lahore

[abzia]

The person from whom I bought my vitz manages two Total Pumps in Lahore. I had a little chit chat with him regarding quality of petrol and measurement. He told me that there are two ways you could be played with;

1. By pump management, they'd tweak metering instrumentation to show that more than actual fuel has been put. But this happens on petrol pumps in rural areas usually and not done at pumps which have enough sale to cover up their expenses, like in Lahore.

2. By attendants, he told me that even if you're going at my pump, keep a close eye on the attendants. That's the most probable fraud you'll be facing in urban areas.

My learning, open the lid, get out of the car and ask to fill it upto the point where dispenser stops itself, rather than topping it manually. This way you're taking hold of their attention, to minimize the chances of them fooling you. This trick has never failed me (yet).

[whiteangel]

Ok guys there's some good news to share...

I filed an official complaint with Total Parco yesterday. This morning I got a call from an official of Total Parco he said that we have investigated your complaint and identified the culprits and he assured me that strict action will be taken against them and that I would get a refund as well on the excess amount that was charged. He was also sorry for the trouble this incident caused. He said he out of town for a few days and that he would get back to me on Monday regarding the refund.

I wasn't expecting the matter to be resolved so quickly but I guess Total Parco deserves a pat on the back for its quick response and I must emphasize that instead of saying things like "Shell is bad" or "PSO is bad" or "Total is bad", we must take the time and effort to file an official complaint and let the company do its job. If we don't complain to the company and give them a chance to fix things, then we don't have no right to blame them.