Thank you very much respected members for guidance. here is the episode of this morning.
Instead of going to branch we both went to zonal office at Nursery today at 9.15 am & met the VP there. he accessed our account and explained every thing is in order. The account was suspended for my wife CNIC expired which was not updated in system. My wife had proof of CNIC submission in Aug 2020 when her CNIC was renewed. She explained how did BM created a scene at branch humiliatingly waved at her to bring papers under FATF pretext etc etc. She has the video of that.
Zonal Manager a VP was visibly upset explained that BM was not suppose to ask verbally for such papers which he has collected. An sms is sent from automated system to update details as in CNIC just like alert for OTP / ATM drawings etc. A hard copy of any such notices are sent from Central office to the correspondence address as well.
The VP viewed the account profile folder from different access level and copy of renewed CNIC was also on system, there were no scanned or electronic details appearing in system of papers collected in past 10 days. he called up the BM summoned him with account physical profile folder double time. at 10.45 he appeared with folder. The VP & another AVP a female checked the documents with precision. He took out all papers which BM collected in past week & returned to my wife. BM was visibly shaken when my wife asked him under what pretext he threatened and asked for FRC, children & husband employment details.
AVP asked BM to wait outside while the VP was highly apologetic to my wife. I was quiet, knowing a Woman's Fury.
I informed VP of taking up the issue with the State Bank & Banking Mohtasib for harrassment. I will make sure that he is terminated & quit on banking line. My wife is neice to former attorney general of Pakistan, who else knows how to drag anyone into web of LAW.
my wife wrote a cheque and collected the cash. asked me if i need some dough 
when we left i gave BM's NADRA data to the female AVP to probe deep into his activities.
It is Standard Chartered Bank.
in whole episode i spoke hardly 2 minutes that too to introduce myself and why am there. Rest was between (angry) customer & the bankers'
Its raining outside am enjoying pakora & tea. What a great day, she is cooking brain masala and bhindi ki sabzi for me . will leave after Asar for 5 hours drive.
Thank you once again for providing guidance
