W/Salam,
Yes it is in Pakistan, these customs guy are fully retard everywhere in the world, i am not sure if this is done by customs or not because the damage is too high. But i remember when i got my Rolls Royce Ghost, those bloody customs damaged it as well because it has such a packing that it was impossible that it could get damage in the way, so i was 100% sure customs did it, Hood ornament was missing, lights were broken off, door handle was loose and much more, good thing was that i managed to fix everything except the hood ornament as it was missing but then, i sourced it from Hong kong and fixed it.
Sad to know about your Mercedes as well, is it 1/18 scale ? If, then here is something very special for you:
Mercedes Benz Star Emblem Logo Kyosho Norev Autoart 1 18 Steel Replacement | eBay
Another story of the bloody customs, i sent a model to Canada (1/18 Cadillac De Ville Limousine) believe me it was too well packed but those bloody customs, they broke off the antenna, broke the exhausts and misplaced it and at last, i had to partial refund the buyer just because of those retards, i dont know why the hell these retards damage the goods.