Ab main ap ko janta nahin , warna kehta keh yeh bachon wali behas shuroo ho gayee hay.
Like Amjad rightly said, when a person purchases something using his hard-earned "halal" money and he doesn't get what he's been promised by the salesperson AND the company, he has every right to be frustrated.
People call customer service because they might have a legitimate COMPLAIN. And it's part of training for customer service personnel to listen to the customer ,try to understand their emotions and issues and rectify the problem. I know because I've received and given such training in my career.
Either way, just to make my point clear, the 100+ issue in itself is still not a deal-breaker for me if told in advance. And for other fan-boys out there, I mentioned this previously that I DID try to top the bike on a straight line (Faisal Avenue in Islamabad is pretty level") , this was BEFORE I put those Rickshaw wali windshield
and those big boxes ( which are actually aerodynamically designed so don't make a difference, but anyway).