Telemart SCAM ALERT
Guys, never ever order with prepayment on telemart. My story starts on 9th July 2024, I am ssing telemart from 2015 and trusted on the name of telemart hense placed the order of AC without hesitation. Telemart policy is that payment for items above Rs 50k should be in advance. So, I placed the order and paid by bank transfer of Rs 136200. They called to confirm the order. . After 3 days when I checked the order status it shows order processing, Then I’ve tried to contact via chat or live support or phone support but is not there, the number is turned off. There was a Whatsapp number which is given only to fool, it is not supported.
Processing was still going on, I was generating support tickets at support.telemart.pk but I am still getting the same reply that it will be dispatched in 2-3 days and after 15 days I lost my patience and on 24th July I reached telemart physical office near Shaheed and Millat Road, after that I met the category manager of appliances. He also told me that it will be delivered in 2-3 days or later, I got his whatsapp number and tried contacted him afterward, he replied 2 to 3 times but not attending my calls and after 29th July he stop replying! . I kept calling the telemart office again and again and told him that if you have not arranged for me to cancel my order on 26th July. But my order cancellation email came on 31 july 2024. It is clearly mentioned on the website that if telemart failed to fulfill the order they will refund in 5 to 10 days but it is not so.
Then I visited Telemart again and again and met the reception guy and contacted him via Whatsapp. They make me feel bagger to asking for my money. Finally in the 5th visit I spent 1 hour sitting in their office received the cash check on 20th August 2024 after 43 Days of order placement because I was in Karachi and visiting Telemart office regularly and sat their 1 Hour each time. If anyone is outside Karachi then Allah is the owner of your money.
Well, by the grace of Allah, I got my refund after 43 days of placing the order, on which my every visit was 1.5 hours long, fuel cost and 30 rupees for parking also. Their model of business I realized is that when an order is received, they rush to the market to get the product. Any smart person should think 100 times before shopping from telemart or read online reviews, all the screenshots are attached!!!!! Say no to advance payment in Pakistan especially To TELEMART
