The sentence trial and error should never be used when mechanics are working in a garage environment.
Its not a practice, its a trade.
With my experiences there (I still do remote sessions for some) - the sheer quantity of tom foolery is beyond scope. And these are also at larger establishments too.
One shop had no idea when I told them they need to find out how much machine work was done to a block and heads of a nissan v8, this dictates parts purchase and steps. They had timing mismatch issues as nissan do not have point zero set learn cycles for the crank and cam sensor synchronization.
This is literal elementary kindergarten level stuff.
Or asking them to log a drivecycle on a modern GM or Ford product and you hear crickets