Think twice before giving a phone to Nokia Care

[abdullah1]

Go and panic n the outlet...

[HumanGenius]

Make some noise!

Talk to their manager, you did that, great.
Next, you e-mail/call Nokia's head office, send a complaint there (official) and they will ensure the problem is rectified, and that Nokia Pakistan is more efficient.

REgards

[OmerArshad]

Complain to PTA (I believe they also fall under PTA)

btw have they given u any service phone or u've to arrange that too on ur own?

[arslan4u]

by service phone you mean a temporary replacement phone? nope they didnt give me anything, i even told them that if they cant fix the phone get me a replacement but no scene, they're just wasting time. feels like a few people just made a service centre but actually theres no SERVICE there...

@HumanGenius
Can you give me a mail adress of nokia care pakistan? thanks

[funkycapricorn]

Call Nokia on 11 11 NOKIA(66542) and not on their outlet number...

This connects to Dubai but ur charged local... Register a complaint with them...

Woh khud he outlet waloun ko danda de lain ge...

Btw agar phone factory jata hay tou it takes 30-40 days

[HAshims]

^lol ...sahi hai

[zia1288]

well my phone had hanging problem. i gave to them, it was back with me in 5 days. Hope u get ur phone back soon.

[hsnmz]

Salam

what @funkycapricorn said is true and it works. My friend's E51 had some problem and nokia care returned the set after 1 month and the problem was still there. He again gave it them and then they did not return it for 2 months. he then contacted head office in dubai on the UAN also send some emails and you know what. they gave him a new set with renewed warranty.

[arslan4u]

Thanks for your replies guys, i will call Nokia head office today and see what happens.

[maani84]

dont call go there

and R I P T H E M O F F

[princesaqib]

well i want to share my experiance i had p990 had usb prb. so gave the cell in sadar branch of nokia care get it back fine in 10 days

then a 5220 speaker went off again went there go it fixed in 15min

the e61 display problem went to blue area and fixed it in 20 min also with tea and biscuit was served to me

[Born2Race]

@arslan: do u have ne slip or reciept in wich it was written dat u hav given ur mobile to nokia care?

[msm]

Get loud !!! tell them wat costumer care means..

[arslan4u]

@Born2Race
Yes they gave me receipt with details of the claim etc.

They told me on Saturday i.e 31st Jan that the phone is back and i can recieve it, but i was quite busy then. I will go tomorrow (Monday) and try to get warranty renewed from them or atleast get it extended for 2 months which they wasted.

[Justmoazzam]

Nokia customer care ppl in lahore are very rude and pose to be extra tricky, i have N 73 Islamic edition, it got some problems like memory low, i went CC lahore and they said they will charge Rs. 2000 for this and the fone will be given back after 5 dayz... Fortunately, didnt give them my fone and visited hafeez center and paid Rs. 300 and got my fone just after one hour and satisfied.

[bango]

^^^^^ Can't believe you paid 300 rupees for a simple memory error.

Next time save your data and hit the hard reset code.

[Justmoazzam]

It wasnt working either with hard reset or with fone memory being washed up or with both brother, so no other way......

[RetardedBuddy]

I'm sorry this is getting diverted a bit but @moazzam what did the folks at hafeez do in that case?

[bitslinker]

call nokia on 11 11 nokia(66542) and not on their outlet number...

This connects to dubai but ur charged local... Register a complaint with them...

[MOD EDIT] Language

btw agar phone factory jata hay tou it takes 30-40 days

lol

[MominHaq]

Posted on 29-01-2009, 08:48 AM