Well first off all thereâs a wrong concept that you can deny delivery of a booked car , only way you can deny if your paying premium this way you have a choice of not taking the delivery, with a book car theyâll fix what ever the issue is , they will not refund your money maybe try to sell it to some one else and take the profit of the premium, my father in law bought grande last year and the fender was painted , you clearly see the paint drip , he booked the car , they told him straight that they canât refund the money rite away if you donât want to take the delivery itâs your choice car will be park here and send back to imc 
which I knew he was lieing , so after lot of bas they said they will fix or replace the fender Iâve told them to change with a car that is of the same color that the dealery owned , so after arguing for two days they agreed to do that and I told him that we will be present when this will be done , I couldnât believe they actually did that .
As far as scratches go if the coat is there leave
It alone and if the steel is showing get kalam before rusting starts ,my driver had hit the house gate from the back left fender and there was a really deep scratch , after few days rusting started ,
