I took my Grande M/T for 1000 check-up today at ODO 1009 km. The dealership refused to perform the check-up because they said that it had been more than 45 days since the car delivery date. After telling them that I never knew about this 45 day rule and only knew that I had to come at 1000 km and quite a lot of arguing, the guy on the service counter said I should talk to the customer relations department. I left the service department to make by way to customer relation department, but when I took a glance at my car, the check-up was already taking place. My car had been raised and they were tightening the nuts on the suspension and making sure everything was normal.
While the 1000 km check-up was performed, customer relations department told me that they cannot stamp on my warranty book because indus will not accept the service coupon in the warranty book.
I am concerned if my cars warranty is still intact though. I mean, if something were to go wrong in the coming two years, if I went to the toyota dealership and complained, is there is a chance they would refuse to look at my car because I did not go for the 1000 km check-up? I asked customer relations department and they said that they are not 100% sure, but they thought I will be fine as long as I keep up with periodic maintenance. Does anyone have any thoughts? And has everyone been aware on this 45 day rule?
Also I had a complaint of some scratches on the vertical door handle in the interior of the driver side door. The scratches are deep and were there since the first day. It is my fault for not inspecting every inch of the car at dealership. I thought that when buying a brand new car, one will be given a quality product. I was WRONG. I have read many worse stories on this thread about defected cars. Dealership took pictures and said they will send to IMC and get back to me. Unfortunately, I am not very hopeful of anything to come out of it.