waisey i do see capsats point here, regardless of the slight inconvenience, i think if a contact is shared and the problem is resolved over the phone, the basic purpose of the forum is then left incomplete, as many readers will miss out on many pieces of the conversation that took place on the phone.
But with that said and done, conversation over the phone in some cases is a necessity, but it should also be taken as a respect for the forum to jot down the important details here so that the platform can also benefit.
Because after all, it is this platform that has brought us all together 