Delay in getting Suzuki booking number even after 4 weeks

[hammadtariq2]

Hey Everyone,

I sent a demand draft to Suzuki dealership for booking Swift on 5th April, just after they raised the prices. A lot has happened in Pakistan after on political and dollar appreciation front but I was told that I will get a booking number and delivery date in 4 days which I think is their standard statement. However, even after 4 weeks I am waiting for that booking number. They provided a provisional booking letter on dealership letterhead that is dated 7/4/2022.

I tried sending an email at suzuki customercare last week, they just replied that my query has been sent to the relevant department and no other email came through. We have visited dealership several times during last 4 weeks, at the time of taking the demand draft they were saying we have quota fo this month, that statement then later changed to we received quota late this month and now they are just plainly saying that suzuki as in car company is slow.

I was just wondering if anyone else is facing same issues in booking suzuki cars at this time and if there is anything I can still do. I do want the car, not the money back but I have just checked with the bank and they said they have not deposited bank draft anywhere of yet! Any guidance in this regard will be highly appreciated!

[hariskhan1989]

Hey Hammad, welcome to PakWheels Forums!

It is a new and unfortunate practice started by Scamzuki I mean Suzuki recently. I faced the same issue in March as well and it took nearly 9 days to get the booking reference number. A lot of other customers are also facing the same issue. In one case, an acquaintance got his booking reference number after 22 days.

Surprisingly, Scamzuki provides interesting reasons for this delay:

1. Signatures mismatch on the PBO
2. CNIC copy provided with the PBO is expired
3. Investor verification
4. Quota issues

After doing a little bit of research, I came to know that Scamzuki is allegedly delaying the allocation of booking reference numbers on purpose to get as much interest on the payment as much as they can by holding the payment without declaring it as a sale made by them.

[pwuser150469741418]

You are supposed to get the PBO within 4-5 business days. I got mine in 4 days after I gave them the Pay Order. Push your dealership to get your booking confirmed ASAP.

[hammadtariq2]

Hey Haris,

Thanks for the welcome!. This is an interesting world that I am discovering now and I kind of now know the point of Toyota online bookings, however, dealerships should be in tight control of the car companies and that's what I have heard about them as well and the only way a dealership is acting this way should be when the company itself either doesn't care or is involved itself.

Interest earning on deposits would come into the scene if they deposit that bank draft somewhere. It's still sitting idle as I confirmed with my bank today. I approached a contact in another suzuki dealership in another city and they said there is no issue from the company-side. The dealership must have received quota for this month and they must have filled it with the "own" cars rather than making simple booking and now they are just waiting for the next quota while giving the lollypop that "PBO is not necessary, you will get your car soon!".

I have talked in length with other friends and everyone is saying there is nothing you can do except making a scene at the dealership, while I don't see a point of that except that they will not take me light for the next quota!

Very sad state of affairs with the very company that listed in the stock market and makes billions in revenue every year!

[jklodhi]

Push dealership. Make a scene . It will be done

[pwuser150469741418]

While booking you should have confirmed if they have quota. But unfortunately this industry is indeed shady here hence masses are unaware and become a victim just like you became. Ask them directly do they have quota or not. It's very likely the answer could be no but they might get assigned soon after Eid. The only problem I see is the time wasted. Which means on a TDD of 4 months you'd have waited 5 months. So just play hard and let them spill the beans. Tell them you'd consider 60 days delivery time and will ask for kibor from the date of payment. Which is Haram but then to pressurize it's okay.

[hammadtariq2]

Thanks guys, went to the dealership, I wouldn't call it a scene but I did manage to offend their sales manager a bit. I don't know what the actual story is but the sales person told me suzuki is holding back booking quotas for swift auto variants so they probably got 1 car quota in this month (that is pretty low, no?) and that probably went to someone else. The story tallies a bit with world shortage of chips. The guy was on call with someone in suzuki as I asked for the evidence that they have deposited the draft to suzuki, I still havn't got any substantial proof, however, everything seems to be delayed to the far end of Eid holidays now!

For all those who would come here subsequently through google search, the advice is to go to the dealership yourself while making a booking, don't send someone else and always strike a longer conversation, ask them if they will be giving interest etc. as recommended here by others.