Honda Civic 1.8 i-VTEC defected windscreen

[pwuser15083096912]

Hi,
I recently bought a Honda Civic 1.8 i-Vtec. I booked my car in the month of may and had to wait for a period of 6 months (the usual painful procedure) finally i received the car on 9th October 2017.
As soon as i sat in the car to drive off i felt the windscreen was blurry. Initially i assumed that after i clean it with a glass cleaner the problem would go away but all the efforts made vere in vain. So i went to the honda center (Honda Classic i-10, Islamabad) where i bought the car from. After looking at the screen the representative without any hesitation Said “jee screen mai problem hai, aur bhi 5-6 gaariyoun mai ye masla aaya hai”. His response shocked me and i thought to myself, that after spending almost 2.6 million rupees i get to hear that, its not a big deal,l?!?!? Others are exeperiencing the same! I kept my cool and asked him if they’d change the screen as the car’s still under warranty. He said yes it can be replaced under warranty, but i’ll have to wait for God knows how long! I have been calling them ever since and everytime they have te same answer “jee hum nay order ki hui hai screen, aap 2-3 din baad check kar lain”.

This is by far the worst customer handling i’ve seen!

[pwuser147983858371]

Honda Classic is worst dealership. Honda center Peshawar road is good

[pwuser15083096912]

I wish i knew earlier! They are probably the most unprofessional staff i have ever come across!

[suhaibayaz]

They are all the same, sluggish and unprofessional, their behavior is driven by parent company as Honda doesn’t care either, if you call it will be unattended and if you email it will remain unresponded, I wish I could suggest a solution but there is none, just wait and don’t let them take your politeness as weakness.

Unfortunately in our country people take politeness as sign of weakness and they will walk all over you.

Make some noise, get loud, make them listen.

[pwuser15083096912]

Its just plain sad!
Thank you so much for you response bro!

[mafiadog]

Bound to have issues. With windscreen installed by a local manufacturer what else you could expect from civic quality.

[suhaibayaz]

Saint Gobain http://www.saint-gobain-sekurit.com

They have a manufacturing facility here in Pakistan too?

[mafiadog]

Manufactured by agi , Ahmed glass industries Lahore.

[usman1texh]

The windscreen and C pillar glass isn't locally made. The windows and back screen are made by AGI.
Windscreen and C pillar glass is Saint-Gobain

[pwuser15083096912]

I have no clue about the manufacturer

[roony]

Probably a bad batch of front screens imported from thailand. But still, shows the lack of quality control, this should have been noticed at the factory.

[chapss57]

keep bothering the "fraudias" as much as you can and give a good dose after they fix your screen

[avais]

I am facing similar issue, My eyes get tired after driving a while in night. There is little bluryness. Can you tell how you elaborated the issue to honda ppl?? And is it solves yet??

[pwuser15083096912]

Waalaikumasalam brother,
Yes the issue is resolved niw but my car stinks of silicone! My car was under warranty so they replaced it after a very strong follow up! If your car’s still under warranty do visit them and tell them what garbage they have produced. I hope your issue gets resolved as well.

[avais]

yes its under warranty, i will visit and complain about it