Can this also happens if someone tries to do the "forget" key and then do the "re-learning"? Because the shop I went, that's what they do as a first after checking the antennas. They tried to do the re-learning, both the fobs were behaving the same. I.e., only left door tap/touch was working. During this process, they were very active on following the actions on the tab they had, which was connected to OBD port and said, a slight miss and we'll loose the BCM.
Anyways, the OP can check with the different key fob, if that's working..