Hey Everyone! Just wanted to share an "amazing" experience I and a few family friends had with Hyundai Jail Road, Lahore.
A couple of days ago, we went to take delivery of two Hyundai Sonatas from there. The cars were scheduled for delivery before Eid but we decided to do it on Friday after Eid holidays were over. We called the dealership in the morning to remind them about the delivery so that our cars would be ready when we reach there. At around 2 PM, the dealership called and said that today the delivery would not be possible because half the staff is on leave and there is no one to move the cars around. They told us that the all the floors of the building were occupied and there was no place to move the cars either. We told them that it is their responsibility to fulfill their commitment after the Dealership Manger had advised us to take delivery today and told them that we were already on the way.
Anyhow, we reached the dealership and talked to the guy who had called us earlier. He kept making excuses about shortage of staff and parking area. We had a heated argument with him and finally, after the involvement of the Manger and other higher ups, the guy in the dealership agreed to give the delivery within one hour. We were quite disappointed by all this but were relieved that we were at least getting our cars
The guy told us that one of the two cars was parked upstairs. We went to see it and were shocked to see that its front windows were rolled down and the interior of the car was lined with layers upon layers of dust. Upon inquiring, they told us that its normal for new cars to have their windows rolled down as we could see many other Tucsons and Elantras around us in the same state.
After a few minutes, they took the car out of the showroom and went to a PETROL STATION to get it serviced. Yes, you read that right. They did so because their own service station was blocked by other new cars. We waited for about 45 minutes after which the first car arrived back at the dealership. One of the technicians started doing the PDI and they asked us to sign the papers. As the guy wrapped up his inspection, all of us were inspecting the paint and found one after another scratch on the body. Some more inspection and we found a prominent ding on the door handle. The entire bonnet of the car was full of scratches and spots and the technician acknowledged all of this and even showed us more scratches that we weren't able to pick up. At this point, we were totally devastated. To add fuel to fire, the guy at the dealership told us that the other Sonata was parked at the Emporium Mall and was being moved here. Shortly thereafter the other Sonata arrived. It was also full of dust inside and wasn't even serviced when it arrived. Upon inspection, we found the same amount of scratches and dings on it too.
The strange thing is that the scratches were present at places which usually don't come in contact during transportation. The color of both cars being black was also exaggerating the damage. By now, it was around 5:30 PM. We called the dealership guy and showed him all the damage. He acknowledged it, took images and informed his superiors about the issue. They advised him to fix all the issues promptly. He then called a painter in another Hyundai dealership to ask for the solution. The painter claimed that it will go away with compounding. At that point, we were angry but couldn't help but laugh at the absolute sh*tshow that was happening. The guy asked us to give him 2-3 days to resolve the issue and all of us left with a heavy heart. IA when we go back to take delivery, the car would be in a better condition.
I want to 'thank' Hyundai Nishat for ruining the delivery experience for everyone involved. The guys at Hyundai seriously lack professionalism. The dealerships don't pick up your calls, they make excuses to delay operations and they can't seem to deliver new vehicles in good condition.
My advice to anyone taking delivery of a new car is to inspect it thouroughly inside and out and don't be afraid to take a stand and make the dealership resolve any issues before driving off the lot. Because once you do, they will put all the blame on you and won't admit their own mistakes. A few months ago, a gentleman posted on this thread that his Sonata bumper had been broken and repaired by the dealership. Upon confrontation, the dealership denied any involvement but after constant complaints, they finally replaced it for free but still didnt acknowledge their mistake.
