Hyundai will not accept to service my car, due to the fact I haven't received the car yet

[jaboory89]

Dear Hyundai Nishat Motors Lahore

This email is in response to your reply below on 8th November 2021, where over two months have passed without any contact or update on delivery on my vehicle booked on 28th February 2021, almost one year ago. This is highly unsatisfactory from a group like Nishat.

I am unable to understand the reasons given on your email response on 8th November that delay in delivery is due to COVID 19 and shortage of semiconductor chip where as market information is contrary to your statement. HNML sold record number of Tucson vehicles in December 2021. You delivered 230 units in one month, increase of 370% month on month increase and delivered 3632 units in year 2021.
Now Covid-19 and shortage of semiconductor chip reason is over, in Pakistan most of the car companies back logs are cleared.

When you accept your clients money of PKR 1.5million as order confirmation, you are making a commitment that you must stand true to. By collecting this amount you have agreed to protect the interest and rights of your customer but in your case this commitment has not been taken seriously and all I have gotten from your end is a generic E Mail reply stating “we don’t know when your vehicle will be delivered”. I consider this a “ Breach Of Trust”.

Normal practice in the Automobile industry is to book orders against kits they have ordered with their manufacturers but it is evident that this hasn’t happened and over bookings are done and placing the blame very conveniently on Covid-19 and shortage of semiconductor chip. The world has moved forward in the 2 years that covid began and using this as a scapegoat can no longer be acceptable, especially since HNML continues to accept new orders and receive cash in exchange without completing orders that are pending for almost a year. It is even far more unacceptable for me to accept this excuse for my Hyundai Tucson 2019 when we can see Hyundai Tucson 2021 on the streets of Pakistan.

My case clearly show how bad supply chain HNML has that they don’t know what parts are coming and when they are arriving? They have no follow up procedure nor any form of customer care. This shows very poor supply chain management as well as customer care service and indicates the type of issues Hyundai owners are going to face. Is HNML is going on the same route of DIWAN motors?

I expect a detailed reply with expedited delivery commitment immediately. I will not accept a generic reply going forward.

Regards,
Anjam Mukhtar

[Xulfiqar]

Hmml have not yet delivered your 2021 model year vehicle?

Seems like hnml thinks cars are textile and fabric.. lol, I pointed out this very issue more than a year ago, Pakistani businessmen think that business means “khaata sambhaalna” - and all business are the same.

Well….

You get this kind of dumbassery with such businessmen!

[jaboory89]

of course not looking for any special treatment or VIP delivery, but as a business having the clients or customers keep checking up rather than the business itself comes back to you and acknowledging the delays with providing a valid update is just the bare minimum. I understand the chip shortage, yes it has affected a lot of businesses, but when bookings are made those are confirmed customers not projected buyers who may or may not want a car.

all businesses have ups and downs, but true respectful businesses understand the value of customer relationships in times like this.

it does not cost money to update clients/customers with information, nor is it disrespectful to apologize with reason.

InshaAllah the future will be better, for now, the wait grows at the same rate as ON Basis value keeps growing.