janab doctor sab sad to read the ordeal faced by you. I have a suggestion other members can also guide you as well.
The issue seems to be manufacturing ignored at QC before roll out to delivery paltform.
As suggested by the other member your vehicle is covered under warranty, and every service job / parts replacement shall be 100% free.
You need to compile an incident report and email to KIA - Lucky Motors HQ and post the same over their Facebook page.
- your city of residence
- date of delivery of vehicle
- dealership name and any name you recall for service supervisor
- vehicle frame (chassis number)
- odo meter reading at the 1st incident with date (dealership must have given a report sheet with date)
- number of days the vehicle stayed with the dealership to resolve the issue, i.e date of vehicle intake at dealership and date of delivery, at 1st incident
- 2nd incident date & odometer reading and vehicle taken to dealership.
Also you need to make sure that nothing personal other then your grievance appears to general public, but the email to KIA HQ shall have your contact details and email address to contact to you.
This is sad and quiet depressing to know of your ordeal, there are several PW members with their Better Half driving the vehicles and the sudden breakdown with kids onboard is matter of great stress. Rest assured there are PW members who can escalate the issue if you also post the 7 points openly over forum.
personal data shall only written in the email to KIA-Lucky Motor., HQ they are based in Karachi.
since most of the KIA topics are started by sir @fazalwahab11375 i consider he is the right person to knock to seek attention from KIA Lucky guys.
