I need to know numbers, is it 28 Volts or what and secondly charging rate is controlled from UPS and thatās the best method I know to charge the batteries otherwise its lot of hassle and you require AMP-Meter in order to read that figure. How old were the batteries, its AMP-HR ratings, ratings of your UPS.
And how did battery guy able to repair one cell. Did he opened the batteries and got the cells replaced. I donāt know of any magic which can repair a dead cell.
You need to put voltmeter on battery terminals and read the voltage on battery terminals once batteries are about to be drained(Load shedding). See, if voltage on battery terminals drops rapidly below 10 or not. Compare it with other battery to look for a dead cell. Also look into variation in C.G between different cells. If all cells have same number then its likely a problem with charging rate or cutoff and variation will highlight a problem with a dead cell.
Kindly speak in terms of numbers next time otherwise its very difficult to draw conclusions.