This is a complaint written to the Shifa International Hospital Managment. However, he never received a reply. Kindly share this with as many friends about his ordeal.
Before I start on my complaint, I am not going to give you the patient name, the MR number, nor the appoint time. As, I am speaking on behalf of everyone (the patients) that were being attended in the OPD at that time.
I called 2.5 weeks before my appointment to see Dr. Nabia Tariq for consultation. They confirmed me a specific time to be at the Shifa International Hospital. Infact, I arrived 10 min before the time that had been allotted to me.
Upon arrival I contacted the OPD front desk of my arrival; they took my OPD slip and told me to have a seat.
After 45 minutes of waiting I asked the front desk, as to what is the status of my consultation with Dr. Nabia Tariq. The hospital employee replied, “Please have a seat, and you will be called once your turn comes”. Yeah sure, like I don’t know that this will happen. What a stupid way to give answer. Several patients who came after me had already visited Dr. Nabia.
Then after 1 hour and 30 minutes, I got pretty furious and again approached the front desk again and again I was given the same response as before. My husband and I were really pissed off at the service being provided at such a prestigious hospital in Islamabad. I expected at least some courtesy on behalf of staff, which was never given to us.
Then my husband had enough of waiting, and approached the Dr. Nabia Tariq’ nurse of what is going on? She stated that they have lost my file and are looking for it. After such a long wait they were telling us now that “We have lost your file!!!!” What a pathetic and irresponsible patient service. I feel very disgusted even just mentioning the service of SHIFA INTERNATIONAL HOSPITAL. Then my husband started screaming and yelling at the staff as to why I was not provided this information before. All the patient who were sitting in the waiting lounge acknowledged the circumstances at that moment. After my husband screamed, my file was found within 5 minutes and was called into the Nabia’s office. I wish he would screamed when we came 1 hr before, our file would never have been lost then.
Now here is the problem with my consultation with Dr. Nabia Tariq. When I walked into the Dr. Nabia’s office there were already 2 patients sitting in there. She was consulting three patients at a time and one patient was lying down behind curtains. She saw my report and said everything was fine. I had list of questions to ask her and she didn’t even acknowledge my existence. While I was asking her question, she started talking to other patient in the room and walked behind the curtains to attend the patient lying down. I was frustrated on the way Dr. Nabia acted, that I left the room. I and all the patient expect to have a doctor and patient privacy. I don’t want any other patient or employee hearing my case.
After I came of Dr. Nabia room, I went to the Administration office for complaint of what I have been through. I asked the person at the front desk to have a meeting with the Operations Manager to file my complaint. The front desk person call some low level employee to hear my complaint. His name was Pervaiz. He took me took his office, which was “Patient Coordinator Office” where he heard the complaint. He said it to me to write the complaint down and submit it to him. WHAT THE HELL!!! I AM SUPPOSED TO WRITE IT DOWN. I AM NOT GETTING PAID TO WRITE DOWN COMPLAINT AS YOU ALREADY HAVE STAFF TO DO THIS!!!! PERVAIZ is the one who heard my complaint and he should be the one writing it down.
IN CONCLUSION. I EXPECTED A HIGH CLASS HOSPITAL THAT HAD “INTERNATIONAL’ IN ITS NAME TO PROVIDE AN OUTSTANDING SERVICE MEETING THE INTERNATIONAL STANDARDS. INSTEAD I WAS TREATED IN A VERY LAME MANNER THAT WAS REALLY PAIN TAKING. WHEN I PAID MY CONSULTATION FEE, I WANT A STATE OF THE ART SERVICE, NOT A SERVICE THIS IS COMPARIABLE TO LOW LEVEL GOVERNMENT HOSPITAL THAT PROVIDE SERVICE FOR 5 RUPEES.
I ASSURE YOU MY REVIEW OF SHIFA HOSPITAL WILL BE POSTED IN MOST OF ISLAMABAD NEWSPAPERS, AND WILL BE POSTED ON WEBSITES THAT HAVE HIGH CUSTOMER TURNUP. THESE SITES INCLUDE, BLOGS, FORUMS, ETC.
