Assalam-o-Alaikum
Brother Phonex batteries are reliable. Me use excide and ags from 2008 but not satisfied. Change phonex battery in October 2015.
Belive me only three time I refill water. No complain.
I think your Ups is old , please consult with good ups electration , if problem is in ups , ups reapir or change . If problem in battery, it's possible changed your battery. Battery warranty is 6 months.
Normally ups charged full battery in summer after 2 to 3 hours.