Assalamualaikum,
I have a few questions. On 13th September, I got an oil change for my Suzuki Alto VXL 2023 at Toyota Clifton Motors. They used Toyota 10W-30 oil. The car has been driven 25,000 km. I had also provided them with a new oil filter.
However, when I came home after the oil change, I noticed that the oil filter was still in my car, completely seal-packed and not replaced. I contacted them, and they told me there was no need to change the oil filter as it was in good condition.
Previously, I used to get my car serviced at Suzuki Riaz Motors, and they always replaced the oil filter with every oil change.
Please guide me on what I should do now.
Thank you.