Online purchase through AliExpress Dedicated Thread

[s15]

Most of the businesses are like that, everywhere. Rebranding to create a luxury impression and charge premium.

This is all business is about.

Though Chinese are all about price wars.

[crossfirex]

I didn't thought you would be so innocent !!! Dispute is the only thing u have. I think I am having most experience with Chinese then all of u as I have served with them and dealt with them in China in Shanghai markets
U people think that China is our best friend NO my brothers NO they r the most selfish nation I have ever seen they just do everything for money
They r the most clever businessman in the world Pakistani chalak se chalak bhi bachcha Hai un ke samne just use the danda of dispute against them I have did the same
However there r very few good Chinese as well but most of them are the most selfish ones more than Americans and British

[s15]

Yes, dispute and negative feedback rating (or just their threat), both keeps them on track. If it doesn't work, open actual dispute or give bad feedback rating and then they will be ready to resolve.

I know about that, but just wanted to re-confirm.

Spot on, and these chinese also have ruined many markets and businesses in many countries. It's more of a global thing that how they are conquering markets by price wars almost everywhere. But one great aspect about them is, that they are very hardworking, which really pays off.

@crossfirex

[TechMan]

You can reopen dispute if item is still under purchase protection.

[fmkhan100]

Never ever close a dispute even if the seller asks you to close dispute..
I have ordered about 230 things in a year from aliexpress, out of which 27 never reach me... I opened dispute for all of them, deal with the seller first politely, if he does not agree, then I threaten him of bad negative feedback,, and I won all 27 disputes...

[ch.talal]

I didn't thought you would be so innocent !!! Dispute is the only thing u have. I think I am having most experience with Chinese then all of u as I have served with them and dealt with them in China in Shanghai markets
U people think that China is our best friend NO my brothers NO they r the most selfish nation I have ever seen they just do everything for money
They r the most clever businessman in the world Pakistani chalak se chalak bhi bachcha Hai un ke samne just use the danda of dispute against them I have did the same
However there r very few good Chinese as well but most of them are the most selfish ones more than Americans and British

What do you expect from communist "apetheists" who believe that they came from nothing and nothing created nothing and suddenly a blast happened and everything started coming into existence and then their monkey ancestors evolved into their human grandparents.

On top of selfishness, Chinese really hate religious people. They have not only banned Muslims from practicing their faith openly in some parts of china but they are also forcing Christians to stop worshiping their idols of Jesus and reading their bible because it spreads violence. Their Mao Zedong was another Hitler of 20th century who mercilessly killed millions of Chinese in the name of communism.

But a business is business. I would even do business with warmongers because even our prophet did trade with enemies even at the time of wars.

[pwuser150628217136]

[quote="aatish-e-junoon, post:6513, topic:214157, full:true"]
AOA brothers. I intend to order a card sized phone - Aiek X7 from Aliexpress via china post registered air mail. (https://www.aliexpress.com/item/AIEK-X7-Ultra-Thin-Card-Mobile-Phone-Cellular-phone-Low-Radiation-Mini-Telephone-Pocket-Students-Personality/32813377203.html)
Please tell me, is it a good idea? Will my phone reach me hassle free? The whole thing is gonna cost around $20. Will customs flag this and give me hell? Please advise. Kind regards
[/quo

Regarding hassel free delivery, yes it will be delivered hassel free INSHA'ALLAH.
Custom may or may not, but chances are highly in your favour that no custom will be charged.
If charge any, will be 100 or 200 at max.

forget about getting it without any hassle. Customs people always demand PTA letter and stuff.

O yeah that's true

[pwuser150628217136]

Once a dispute is opened, sellers usually ask to cancel it and settle matters peacefully.

Should dispute be closed or kept open while negotiations with seller?

Seller asked me to cancel it, and said it's company policy to close dispute first and then we'll settle issues, so i closed and then he stopped communicating all of a sudden for many days.

I buy very limited stuff that too the stuff usually not available locally, so I don't know much about disputes etc, because never had to open one in limited orders.

Arrive at a middle way with the seller.
Ask him that you will have dispute but you can change the reason of dispute from hard stance to a slightly softer one, one which will not adversely affect his business or his store reputation, but don't close it entirely as they will disappear as soon as you close the dispute, as is the case you have stated above.
So try to bargain with him but don't close the dispute.

[pwuser150628217136]

Never ever close a dispute even if the seller asks you to close dispute..
I have ordered about 230 things in a year from aliexpress, out of which 27 never reach me... I opened dispute for all of them, deal with the seller first politely, if he does not agree, then I threaten him of bad negative feedback,, and I won all 27 disputes...

That's impressive, I also won my one and only dispute. The AliExpress statistics shows that refund has been completed on 03.11.2017. There is a message that I will get my refund from 3-20 days period into my credit card.
But its like 2 weeks after 3rd November and still I haven't got any text message regarding my credit card, that credit has been added to my a/c.
When do you think I can get my refund actually in my credit card.
I am using silk bank credit card.
Thanks dear

[s15]

*Lesson learnt: In any issue of funds or refunds not crediting to your account/card, communicate with your bank higher management via dispute form with reason credit not received and provide refund evidence and ARN number as evidence.

ARN number is the transaction number which your bank will use to trace that specific transaction.

In my experience, customer support had no idea about how to deal with such situation and were misguiding repeatedly to fill dispute form and other stuff. They also had no idea what ARN number is, and due to their lack of knowledge, I had to waste a lot of time.

Dispute form is the ultimate solution for such issues.

*Slight corrections

[s15]

Follow the above.

ARN number is the assurance that funds are with your bank.

Customer support usually have no clue about such stuff.

[s15]

Another issue which i want to highlight is,

In general, refunds are processed to the same card from which you made original payment, even if you are now using replacement card.

For example,
Card A - Old card from which you made payment of Order 123.

Meanwhile, Card A gets lost, expired etc and you get a replacement Card B.

Now you want refund of order 123. In that case, refund will still be processed on Card A, even if it's blocked, lost or expired and the refund will reach your bank and get stuck.

To get back your refunds stuck in old card, the same above "credit not received" dispute case applies.

[shahzaibtariq]

I have been charged double by ubl bank for one order. App isn't showing the second order but my bank statement is showing you have paid for two obd sensors what should I do? Should I contact to my bank or aliexpress

[s15]

Contact AliExpress first and get the confirmation that if they received one payment or two payments for that single order at their end.

If they received two, tell them to refund the second one and it will be automatically processed to your card in few days.

If they received one, then you will have to fill UBL dispute form along with AliExpress evidence that second payment was deducted, but did not reach AliExpress.

http://www.ubldirect.com/corporate/BankingServices/CardProducts/UBLCreditCard/UBLCreditCardDisputeResolution.aspx

Fill it with MS Paint electronically and on signature, just write your name and then email the form with evidence to customer.services@ubl.com.pk from your registered email and next day, they will call you to verify it. Dispute may take upto 45-60 days, but in most cases, they are solved within 1-2 weeks maximum.

Duplicate/multiple billing should be the reason for dispute.

[s15]

*Card Dispute form can be used for all issues related to card, whether amount wrongly charged from card or amount not being credited to card

*Refunds/funds transfer processed successfully from other end, but it's not coming to your card after many days, use dispute form with reason "credit/refund not received" and provide refund proof and ARN number as evidence.

Sorry for ranting, just sharing my findings.

Please correct me if I am wrong somewhere, but i am sharing practical experience and lessons learnt the hard way.

*Slight Corrections.

[ch.talal]

I have been charged double by ubl bank for one order. App isn't showing the second order but my bank statement is showing you have paid for two obd sensors what should I do? Should I contact to my bank or aliexpress

ubl has got crappy service. Once I paid for hosting through their debit card, I was charged money but host never received it. Luckily it was reversed in few days. You should better contact bank and tell them what happened.

[s15]

Same case happened to me on 5 November 2017 on UBL debit card. Transaction did not reverse till 14 November 2017, so contacted their helpline and they asked to fill dispute form.

In banks with good services, usually incomplete transactions reverses automatically, but UBL did not reverse any of my non lucky transactions.

The above referred issues i faced were all on UBL.

UBL Wiz Dollar rate is currently Rs. 112-113/-. Lol

[s15]

The issue mentioned in above post about 5 November 2017 transaction is almost resolved after submitting UBL dispute form and i just got call from UBL that they are going to credit the amount back to my bank account, rather than wiz card.

I submitted dispute form on 14 November and within a week, issue is resolved.

[pwuser150628217136]

Amount wrongfully charged from card, use Dispute case.

Refunds/funds transfer processed successfully from other end, but it's not coming to your card after many days, use ARN case.

Sorry for ranting, just sharing my findings.

Please correct me if I am wrong somewhere, but i am sharing practical experience and lessons learnt the hard way.

Bro u have guided me and surely others as well in best possible way. I have ARN NO. from 3rd party but didn't know its use, now I will call silk bank authorities.
Thanks a lot dear.
One more question, can I draw the refunded amount in cash from my credit card?.
I mean the refund amount is usually kept in your credit, and when your monthly bill comes, your refund ed Amount is already adjusted there, by reducing your actual bill amount.
But what if I want the refund ed Amount in cash, can I do it?

[s15]

No idea about your question.

Thanks, I slightly amended my above posts, so please re read them. No matter what issue happens, dispute form is the answer.

But it's recommended to wait a bit, as international transactions need some time to process.

Silkbank Dispute Form (very well explained)
http://www.silkbank.com.pk/admin/upload/card_pdf/Dispute-form.pdf

Reason for dispute: Credit/refund not received.
Evidence to provided: Refund successful screenshot of AliExpress + ARN number (optional, but recommended).