Yes. Even though the guy connected the diagnostic tool to the car, i was 100% sure he had absolutely NO idea what he was doing. He hesitantly selected each option, and looked at the screen with the same, if not more, clueless expression as mine. I tried to engage him in conversation by asking him about the diagnostic tool, but all he could manage to do was wipe sweat off his forehead and smile at me sheepishly.
Regarding the issues, you should save your breath. No use asking them. I had a few queries regarding my cars performance on A/C, but i was blatantly told "iss model mai yeh bilkul normal hai. Koi masla hua tou aap warranty mai claim kra lijyega. Company full responsibility lay gi."