Suzuki Cultus 2018 AGS problem

[pwuser14885237365]

Dear Pak wheelers,

I desperately need your help here. I purchased a used Cultus AGS variant 2018 one month ago and I am having a lot of issues.

• It makes a strange sound while shifting gears especially when it shifts from gear 1 to 2.

• Sometimes its gear check warning light comes up but Suzuki mechanics claim there is no problem with the gear.

• Sometimes it does not go back to neutral or take a gear until I switch it off and on multiple times.

• Sometimes it goes back to neutral on its own even when I am on the road at 30-40kph.

I am so worried and do not know much about the cars so please guide me what could be the actual problem with the car. Also, what would be its repair cost?

Thank you so much for your time.

[Mubashir4]

Check the gear oil.

[azaz256]

Never heard about issue #3 and 4 but this is quite critical and needs to be checked immediately.

Issue 2 is reported by some owners when driving downhill and/or stuck in traffic for long time(and probably using break instead of neutral mode)

Gear shift sound is there but very subtle, checked with dealership and they says it’s not much problematic.

[engnr.mubashir]

Where are you from ?

[engnr.mubashir]

3 & 4 are getting common this is the third post I'm seeing about shift issue. If he is from karachi then there is luck to get his it's issue resolved

[pwuser14885237365]

Well, thanks guys for your suggestion. The last three days have been so hectic for me so I will share my personal experience with all of you.

I am from Multan. I had purchased the car from Lahore (for the used certified option)and had to visit them twice in last month to have it checked but the same answer was given that everything is fine. I visited the biggest service centre here in Multan on Thursday and they gave me the shocking news. The car's AGS system was leaking and it was completely done for. That is why it was playing up. They were reluctant to touch it. According to them, Suzuki has asked them to not touch the AGS system at any cost. I got in touch with the Lahore guys where I purchase it from. Both teams were in contact and multanis made it clear that AGS needs to be replaced and we are not going to touch it.

Lahoris asked me to bring the car to them once again. At that point, I had enough. My only demand was to take their car back. I was done with this AGS shit. Lahori team requested Multan guys to put Dot 4 brake oil in it because oil was leaking so fast and request us to bring it to Lahore. We agreed. There is also another point to note here. The Multan dealership charged us nothing for their work, they did not create a job card. I suspect they wanted to get rid of us.

Anyways, we brought the car here to Lahore. It was under certified cars warranty otherwise we would have to keep this car and would have to pay 5.5 lacs for this AGS thing along with a new gearbox. Lahori dealership was so embarrassed and feared for our reaction. they did not even check the car and agreed to exchange or refund. They were going to deduct 50K in case of return. After some harsh words, they dropped that demand as well.

We took our full money back, closed that chapter and now I have booked a KIA Picanto.

There was another AGS 2018 car here in Multan dealership workshop. They told us that it is here for the last two weeks because it is out of warranty and the customer cannot pay for a replacement unit (5.5 lacs).

So I will say "STAY AWAY FROM AGS"... If my car was out of warranty, what could I have done? this was my lifetime savings. Suzuki is playing with people with this AGS thing and people don't even know it.

Someone needs to speak at the social platform about it. This is a scam, they cannot do this to people.

Thanks for all your suggestions and help brothers. I am happy now.

[an_average_car_user]

I feel angry after reading your post, and I don't know why Suzuki is doing this. AGS is a manual transmission that has been automated by making the car press clutch, shift gear, and release clutch instead of the driver. Globally it is supposed to be cheaper to maintain (because minus the AGS motor its a manual) and longer lasting.

The problem is why Suzuki introduces something without training its crew to maintain it. I feel Suzuki was forced to shove ASG into the market quickly to compete with Japanese imports that were eating up their sales. Now the import prices have gone up after recent changes to duty charges, Suzuki is back to its reality. 5.5 lakh for AGS replacement , I am sure a proper auto can be replaced in the same amount.

And why are they refusing to touch the AGS unit? I mean can't it be repaired? It is a mechanical moving part like many others in the car, why is there no maintenance document and training? The car has been in the market for 2 years now. There is IMT (intelligent manual), AMT (AGS), etc. by many companies in many countries. I refuse to believe it cannot be fixed.

Please make sure to post your experience on every forum, tweet it, and put it on Facebook every week or so. They improve only when their customer goes away. JDMs forced Suzuki to improve the features, now help making Picanto the reason Suzuki improves its quality. Look at what they are charging for the new Cultus AGS these days.